Description

　　Robert Half is looking for an initiative-taking and service-oriented Deskside Support Analyst to provide hands-on technical support to our internal users. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a passion for delivering outstanding customer service. If you thrive in a dynamic environment and enjoy helping end-users with their IT needs, we want to hear from you.

　　Key Responsibilities:

　　Provide on-site technical support to end-users for hardware, software, and network-related issues.

　　Install, configure, and maintain desktops, laptops, printers, and other peripheral devices.

　　Troubleshoot and resolve hardware and software problems in a timely manner.

　　Collaborate with IT teams to escalate and resolve complex technical issues.

　　Conduct technology orientations and training sessions for end-users.

　　Ensure the proper functioning and security of all IT equipment within the organization.

　　Document and maintain accurate records of support requests, solutions, and preventive measures.

　　Stay informed about emerging technologies and industry best practices.

　　Requirements

　　Associate degree in Information Technology, Computer Science, or related field; bachelor's degree is a plus.

　　Proven experience as a Deskside Support Analyst or similar role.

　　Strong knowledge of Windows and macOS operating systems.

　　Experience with hardware troubleshooting, software installations, and system configurations.

　　Excellent interpersonal and communication skills with a customer-focused approach.

　　Ability to work independently and collaboratively in a fast-paced environment.

　　IT certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar are desirable.

　　Familiarity with ITIL framework is a plus.

　　Technology Doesn't Change the World, People Do.®

　　Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

　　Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

　　All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

　　© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .