JOB REQUIREMENTS: Lutheran Social Services (LSS) is a private,non-profit, human service agency providing a variety of servicesthroughout Wisconsin and Upper Michigan. Over the years, LSS has grownto become one of the largest human service agencies in the two statearea serving more than 125,000 clients annually. We are looking forpassionate, mission-driven individuals like you to help provide servicesincluding outpatient behavioral health management, international,domestic and special needs adoptions, older adult services, supportservices for children, youth and families, community correctionsprograms and support services for adults with disabilities and/or mentalhealth concerns. Motivated by the compassion of Christ, we help peopleimprove the quality of their lives. Does this describe your personalmission statement? Are you motivated to serve by sharing your talents?If you would like to help us achieve our mission, please apply for thefollowing opportunity. Description Lutheran Social Services of WI andUpper MI is currently seeking an IT Customer Support Specialist to joinour Help Desk team. IT Customer Support Specialists provide tier 1 andtier 2 help desk support to internal customers throughout Wisconsin andUpper MI. The role will work with a team of 3 IT Customer SupportSpecialists as well as the Systems Analyst and System Administrator. Theposition is located in our corporate office in West Allis with hoursprimarily Monday through Friday, 8 AM - 5 PM, no weekends or on-call.This position requires colleagues to be onsite at the West Allis officefor onboarding and training with the possibility to work from home onoccasion once training is complete. Under the direction of the SupportSupervisor, the IT Customer Support Specialist is responsible formaintaining, analyzing, and troubleshooting computer systems, hardware,and computer peripherals for multiple locations in Wisconsin and UpperMichigan including networked and standalone equipment. The IT CustomerSupport Specialist is responsible for answering calls, emails, andreturning voice mails resultant from customer contacts for support. Thisindividual is responsible for assisting with any application, hardware,peripheral or other situations that require IT Customer SupportSpecialist input. The IT Customer Support Specialist collaboratesclosely with Sr. Customer Support Specialists and the Support Supervisorwhen issues arise to ensure they are resolved quickly and communicationsare being delivered to management and impacted users in a timely manner.ESSENTIAL DUTIES AND RESPONSIBILITIES: This list of duties andresponsibilities is not all-inclusive and may be expanded to includeother duties and responsibilities, as management may deem necessary fromtime to time. Receive and resolve IT trouble tickets logged through calltracking system Provide IT... For full info follow application link. Weare an Equal Opportunity Employer. EOE/M/W/VET/DISABILITY *****APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/D6C6113C49D94A81