Provides patient care in an office setting under the supervision of the medical provider. Meets the communication needs of the patient / family and medical provider. Maintains and follows regulatory requirement and policies and procedures. Communicates with medical providers and staff about patient’s clinical condition.

　　Required Skills

　　Customer Services:

　　Welcoming patients and visitors.

　　Answering and referring inquiries within scope of practice.

　　Telephone: Answers telephone, processes call, and document appropriately within medical records. Returns all messages in a timely manner.

　　Maintains communication between medical staff, administrative staff, and/or patient/families.

　　Clinical Services:

　　Maintains and updates medical records.

　　Appointment Scheduling.

　　Facilitates medical requests, to include but not limited to, refill requests, work / school notes, and form completion.

　　Scans and uploads patient clinical documents into medical chart.

　　Process and coordinates all medical provider orders to include but not limited to, diagnostic, referral, pharmaceutical and surgical services.

　　Reviews daily provider schedule and ensure all supplies and medical records are ready for patient and provider encounters.

　　As directed by medical provider and within scope of practice, provide patient education.

　　Environmental Services:

　　Ensures all equipment in exams and surgical rooms are clean and properly set up.

　　Contributes to the overall cleanliness and appearance of personal work space and department.

　　Monitors clinical supply levels in exam rooms and stock room and requests when needed.

　　Maintains all clinical equipment. Evaluates all equipment for damage or maintenance needs and reports when needed.

　　Required Experience

　　Minimum Education: Graduate of a medical assistant program

　　Work Experience: Previous experience in medical practice is preferred

　　Required License/ Certification/Registration: Basic Life Support Certification

　　Registered with American Medical Technologist or Certified with American Association of Medical Assistants Preferred

　　Skills:

　　Communication Excellence

　　Knowledge and ability to work in accordance with accepted clinical standards

　　Ability to work tactfully and effectively with patients, family members, other employees and physicians.

　　Administering medications to include injections

　　Collecting lab samples

　　Wound care

　　Word Processing / Computer

　　Strong customer service

　　Multi-tasking

　　Time Management

　　Organization

　　Attention to Detail

　　Professionalism / Positive Attitude

　　Quality Focus

　　Adaptability