Description We are looking for a meticulous and analytical FIU Fraud Analyst to join our team in Richmond, Virginia. In this role, you will be crucial in preventing potential fraud within our organization through vigilant monitoring and investigation of transactions. This role offers a long-term contract employment opportunity where you will be working in a fast-paced environment to protect against financial loss from fraudulent activities.

Responsibilities:

• Monitor and analyze various types of transactions including Wires, ACH Check Deposit, Online Banking, and Card transactions for potentially fraudulent activities.

• Investigate internal and external fraud events against our organization and its stakeholders.

• Document and make decisions on complex alerts and cases to identify and report suspicious activity.

• Conduct customer outreach to gather evidence of fraud when necessary.

• Analyze data output to detect patterns and trends in fraud.

• Act as a point of contact for internal customers with queries or concerns about fraud.

• Conduct timely investigations and respond to fraud alerts based on established Service Level Agreements.

• Distribute relevant information to other departments that may be affected by current fraud trends.

• Research high-risk transactions to identify possible cases of fraud. Requirements • Demonstrated experience in customer service, with a focus on providing superior service to both internal and external customers.

• Proficient in documentation and research skills, with the ability to identify patterns and conduct analysis on potential fraud.

• Experience in handling deposits, deployments, and service level agreements.

• Excellent time management skills, able to balance multiple tasks and meet deadlines.

• Strong decision-making abilities, especially in situations involving suspicious activity and fraud investigation.

• Familiarity with the principles of criminal justice, particularly in relation to fraud detection.

• Experience with Automated Clearing House (ACH) transactions and online banking systems.

• Ability to effectively communicate with stakeholders, subsidiaries, and other relevant parties.

• Experience in providing evidence in line with legal and company requirements.

• Proficient interpersonal communication skills, both written and verbal.

• Understanding of A Plus systems would be beneficial.

• Prior experience in fraud investigation in a financial institution would be an advantage.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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