This job was posted by https://www.arjoblink.arkansas.gov : For moreinformation, please see: https://www.arjoblink.arkansas.gov/jobs/4087966About the Role

　　Customer Support Specialist is a key contributor to our operationsdivision. The primary responsibility is to ensure that customershipments are delivered on time, provide daily interaction and developrelationships with customers and carriers.

　　What the Candidate Will Do

　　Use Transportation Management System to process shipment entries andactively lead timely performance/automation objectivesMaintain consistent and professional communications; effective,prompt and courteous communications with respect to difficultsituations, relaying service failures, etc.Exceed customer on-time pick-up and delivery expectationsSupervise shipments and revise when vital based on changing shipper,customer, and carrier needsUtilize external websites and other tools of communication to setshipment appointmentsUpdate load status in the system, e.g. loaded pick-up, delivery,empty, etc.Set up new Receivers, vendors, and suppliers locationsWork directly with Logistics Teams to assist with shipment issues orproblem-solvingAdditional Responsibilities Regarding Customer and CarrierRelationshipsCorrespond with customer and carrier regarding detention and otheraccessorial informationSet up new customer and vendor users on the TransportationManagement SystemAcquire solid understanding of customer business practices andworkflowBasic Qualifications

　　High school diploma or GED equivalentMinimum of 1-2 years of related experiencePreferred Qualifications

　　Customer Service backgroundKnowledge of the freight industryBasic proficiency with Microsoft Office SuiteAbout Uber Freight

　　Uber Freight is a logistics platform and partner with a mission toreimagine the way goods move to help communities thrive. Backed byinnovative technology and a dedicated team of domain experts, we providelogistics solutions that give shippers and carriers of all sizes greaterreliability, flexibility, and transparency so they can take control oftheir freight. With over \$17 billion in FUM, weve built one of theworlds most comprehensive logistics networks consisting of over 130,000digitally-enabled carriers and thousands of shippers, from smallbusinesses to Fortune 500 companies. For more, visit uberfreight.com.

　　EEOC

　　Uber Freight is proud to be an Equal Opportunity/Affirmative Actionemployer. All qualified applicants will receive consideration foremployment without regards to sex, gender identity, sexual orientation,race, color, religion, national origin, disability, protected Veteranstatus, age, or any other characteristic protected by law. We alsoconsider qualified applicants regardless of criminal histories,consistent with legal requirements.