JOB REQUIREMENTS: Position Summary: Direct Supply is building the futureof healthcare technology with industry-leading products, solutions andplatforms to help improve the lives of millions of seniors and those whocare for them. In the Customer Support Specialist position, you\'llserve as a critical component in customer satisfaction and loyalty asyou respond to provider and supplier inquiries and requests throughphone, email, and other electronic means. You\'ll provide support tocustomers on a variety of items, including data updates, sitenavigation, and advising on how to best utilize the system. Customersatisfaction is at the core of this role and your feedback andinvolvement with process improvement initiatives will be key to ensure apositive customer impact. This position works within our DSSI business.Direct SupplyDSSI The DSSI platform connects care providers directly totheir unique supply chain networks and delivers data-driven andAI-powered procurement tools to help our customers optimizeprofitability and efficiency at every turn. Competencies & SkillsNeeded: Ability to exude a sense of urgency. Prioritize and jumps intocustomer situations in a fast pace, high volume environment. Handlesthem with ease, moving quickly, collaborating with others andmaintaining composure. Solves Problems - Independently and effectivelytriages incoming tickets to identify the problem and quickly deploys theappropriate solution to solve customer requests. CommunicatesEffectively - Delivers timely and exceptional customer support throughverbal and written communication ensuring customers have clarity on nextsteps and outcomes. Leverages proficiency with technology applicationssuch as Microsoft Word, Excel, Google Suite and ticketing software todesign and deploy refined and streamlined processes to further advanceour support efforts. What You\'ll Do and Impact: Provide exceptionalcustomer support to internal and external customers through a focus onquality and timeliness of resolution. Complete incoming customer andsupplier requests, received through ticketing system, as well as throughphone and email within defined service level agreements. Review andcomplete existing configuration changes, adhering to our operationalstandards. Perform data updates on customer\'s behalf utilizingoperational tools. Provide feedback and documentation from intelligencegained through customer interactions. Educate providers and suppliers onDSSI interface including how to submit requests or issues via onlineportal and serve as a navigation expert providing support on general useof the system. Maintain documentation on issue resolution activities.Identify and initiate process improvement opportunities to improvecustomer satisfaction by reducing the time it takes for issueresolution. Flex across multiple areas within the DSSI Operations teamwhen need... For full info follow application link. *****APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/A9BECDC7EC7444B6