Job Description

　　One of our clients is currently looking for a Customer Support Specialist to join their team in Orlando! This role will sit within their Managed Services Division and be responsible for client support, vendor management, billing inquiries, and data entry duties. This team supports 3 main duties which include but are not limited to:

　　- Vendor coordination with 3rd party companies who are responsible for providing a service to this organization's clients.

　　o Ensuring quality service completion, crediting service issues, invoicing, etc.

　　- Change request management

　　o Requests to service changes, updating customer invoices, crediting customer issues, etc.

　　- Billing dispute/research

　　o Vendor invoices, credit calculations, billing reviewal, etc.

　　Skills and Requirements

　　* High School Diploma or GED

　　* 1-3+ years of customer service experience

　　o Financial, billing, and/or invoicing experience within this realm

　　* Keen attention to detail with research ability and proficiency in data entry with * Bilingual in English and Spanish

　　* SAP experience null

　　We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].