Eaton is currently seeking a new Customer Support Representative - Spanish Speaker colleague.

　　What you’ll do:

　　Would you like to make a difference to the environment? Do you want to work for a global and ethical company? Join us and help us provide energy-efficient solutions that make a difference to the environment? Do you want to work for a global and ethical company? Join us and help us provide energy-efficient solutions that make a real impact. We make what matters work. To find out more about us check: https://www.youtube.com/watch?v=baa_aiJ4L7E

　　As a Customer Support Representative your primary function is to provide commercial support for portfolio of customers type of project business. Responsible for interfacing with customers and internal parties via email, phone, chat and case management tool.

　　Job responsibilities

　　Handles inquiries via phone, chat and email from customers and/or internal parties.

　　Order management: order entry, price checking, order clearing compliant with Eaton's policies

　　Complaint handling

　　Full coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfill external customer project

　　Handles a variety of pre-sales or post-sales service functions.

　　Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.

　　Resolves problems by applying established policies, procedures and tactics and using pro-active communication across internal network of multiple product lines

　　Fosters an environment which promotes Eaton’s goals and philosophy, encourages continuous improvement and builds customer relationships

　　Qualifications:

　　Bachelor’s degree (BSC/BA)

　　1-3 years experience in customer support

　　English language knowledge minimum B2 level AND fluent Spanish

　　Basic MS Office

　　SAP/Oracle knowledge or any Case Mgmt Tool is an advantage

　　Strong communication skills (written and verbal), Customer Service attitude, strong attention to details, punctuality, problem solving mindset

　　What we offer:

　　Competitive compensation and benefits package

　　Challenging projects in dynamic collaborative team

　　Flexible working solutions (home office.) are implemented across different EMEA locations, check out with the site HR what type of flexible working solution is available for this role.

　　We make your aspirations matter – Eaton encourages internal promotion, whenever possible and we make your growth matter - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University

　　We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people’s lives and the environment through power management technologies.

　　We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

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