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Customer Support Planner
Customer Support Planner-January 2024
Gimpo
Jan 4, 2026
About Customer Support Planner

  Job Description Summary

  In this role, You will coordinate resources and tooling in order to satisfy Customer repair wokrscope performed by On Wing Support technicians, either on base or at remote locations around the world. Applicants will be familiar with quick-turn aircraft engine maintenance, repair and field services. You will communicate with internal team and customers to ensure seamless service and workscope execution.

  Job Description

  Essential Responsibilities:

  You will lead job quotation, resource and tooling allocation, team launch and job execution through to final invoicing.

  In addition, you will

  Be accountable to site leader for all deliverables

  Coordinate and provide support for the team in all Technical, Logistical, Environmental, Health & Safety (EH&S) and Quality requirements

  Ensure daily planning sessions are held and objectives met by the team

  Ensure customer objectives are met through job planning and execution (customer ownership to be determined by the site leader)

  Provide internal and external customer support

  Provide IFS transaction support

  Be accountable to the site leader for EH&S for the OWS Seoul Business

  Support EH&S training / accident reporting

  Coordinate technician training needs

  Assist with making material demands, receipting of material and issuing to ensure a consistent supply of parts to the OWS Seoul business

  Act as focal point for the application of airport passes and Visa country access and collaborate with the office manager to ensure their completion

  Deputise for the Materials / Logistics coordinator as required

  Qualification / Requirements:

  Proven manpower and project management skills

  Good team player with flexible approach and possess effective interpersonal and communication skills (written & oral)

  Desired Characteristics:

  Good communication skills, verbal and writing in English.

  Demonstrated quality, compliance and customer satisfaction skills

  Good IT software proficiency (MS office, SAP etc.)

  Problem solver with a pro-active and persistent attitude, hands-on “can do” mentality.

  Highly motivated, pro-active, self-driven and flexible, Analytical thinking, Good prioritizing skills

  Humble: respectful, receptive, agile, eager to learn.

  Transparent: shares critical information, speaks with candor, contributes constructively.

  Focused: quick learner, strategically prioritizes work, committed.

  Leadership ability: strong communicator, decision-maker, collaborative.

  Problem solver: analytical-minded, challenges existing processes, critical thinker.

  Additional Information

  Relocation Assistance Provided: No

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