#GreatMindsDon'tThinkAlike At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.

　　About The Team

　　As Uber continues to grow, the Safety function needs to scale with it. From an initial focus on Mobility, to the ever expanding focus on Delivery and other growth bets, we support the continued safe and sustainable growth of Uber's operations. #StandforSafety is our core value and delivering on this is crucial for the long term success of Uber.

　　About The Role

　　The role requires someone who can own and take ownership of a complete incident and not just a contact. The team does not deal with issues such as cancellation and route, but more in terms of a rider being harassed or a partner being assaulted.

　　Your Impact in Role

　　Provide world class customer support through emails and phone calls for companies and their employeesWork on critical safety incidents reported by riders and driver partners.Document all incidents on JIRA (The safety incident reporting feature)Collaborate with partners and work towards any solution ideal for the incident.

　　The Experience You'll Bring

　　Ability to stay calm under high pressure situationsAbility to document all incidents in detailOpen to all modes of support (email, phone support)Strong eye for detail which includes identifying customer problems swiftly and accurately while solving queries as this can impact company relations

　　Working Hours

　　Shift work either 8AM -5PM or 11AM - 8PM (based on business needs)Total 40 hours a week, 5 days, 8 working hours every dayWillingness to work during public holidays rotating day/night shifts, rotating weekend offs50/50 monthly hybrid work from the office and home

　　What's in it for you?

　　Uber's culture and values are at the core of everything we do, so that our employees can better understand who we are and what it's like to work at Uber today. We pride ourselves on the amazing team we've built. The driver behind all of our growth, our bold and disruptive brand, and the game changing technology we bring to life is the people that make Uber, #OneUber.

　　Unsure if this role is the right fit for you?

　　We encourage you to review the details of the job role and imagine how you can impact not only our organization but the world using your unique talents. We reimagine the way the world moves for the better. Even if you do not fit all of the criteria for the role, we welcome you to apply to explore opportunities within Uber.

　　We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

　　Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

　　*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [email protected].