Job Title: Customer Support Coordinator (Alpharetta, GA) - MRO

　　Job ID: 4421

　　Location: Alpharetta, GA

　　Job Description:

　　Responsible for managing Maintenance Repair and Overhaul (MRO) orders and coordinating with the repair team to meet customer requirements and on-time delivery goals. Contribute to achievement of departmental goals and operating plans. Analyze processes, identifies problems, and develop recommendations to for improvement to meet customer requirements. Work closely with Customers, Manufacturing, Quality, Engineering, Program Management, Contracts, Finance, and Business Development team members. Analyze data from multiples sources for trends and predictive conclusions, providing insight for planning and forecasting decisions. Complete routine report outs for orders, revenue, operating income, and other performance metrics. Participate in the development of business intelligence tools.

　　Essential Functions:

　　Repair order management in alignment with manufacturing procedures and work instructions

　　Customer communications for sales, order management, material management, scheduling, and order fulfillment

　　Internal communication and project management for scheduling, order fulfillment, and issue resolution

　　Contract and Purchase Order management

　　MRO business analysis and reporting

　　Estimate at Completion (EAC) management, forecasting, and estimating

　　Export control for international business

　　Qualifications:

　　Bachelor’s Degree and minimum 4 years of prior relevant experience, or Graduate Degree and a minimum of 2 years of prior related experience

　　Broad knowledge of customer service, order management, and project management in a defense contractor environment

　　Results driven, solution oriented, with growth mindset and characteristics

　　Self-motivated, analytical, and strong data analysis capabilities

　　Very detail-oriented while working multiple programs and issues daily

　　Demonstrated success working in a team environment

　　Strong written and oral communications

　　Experience with ERP business systems

　　Experience with the Microsoft Suite of applications

　　Preferred Additional Skills:

　　Program management experience

　　Familiarity with defense contracts, statements of work, and common terms

　　Intermediate expertise with MS Excel functionality, including VLOOKUP, formulas, macro enabled workbooks, and more

　　Experience with data mining, applied analytics, and forecasting tools such as CRM, Tableau and/or Power BI, and others

　　Experience with continuous improvement, process waste elimination, and lean six sigma terminology and concepts

　　Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.

　　L3Harris Technologies is proud to be an Affirmative Action/Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.