JOB REQUIREMENTS: Milwaukee, Wisconsin, United States Mayfield Heights,Ohio, United States Toronto, Ontario, Canada Rockwell Automation is aglobal technology leader focused on helping the world\'s manufacturersbe more productive, sustainable, and agile. With more than 28,000employees who make the world better every day, we know we have somethingspecial. Behind our customers - amazing companies that help feed theworld, provide life-saving medicine on a global scale, and focus onclean water and green mobility -our people are energized problem solversthat take pride in how thework we do changes the world for the better.We welcome all makers, forward thinkers, and problem solvers who arelooking for a place to do their best work. And if that\'s you we wouldlove to have you join us! Job Description The Customer Success Team Leadwill assist newer CSMs while supporting their own clients. This is aplayer/coach role. You will lead a team of 2-3 Customer Success Managersresponsible for Adoption, Expansion and Renewal of contracts andsubscriptions. You will report to the Customer Success Regional Manager.This is a remote role. Your Responsibilities: Responsible for themanagement of all assigned contracts & SW subscriptions within area ofresponsibility Responsible for the management and Annual RecurringRevenue Target associated to all of his/her assigned contracts andsoftware subscriptions within portfolio of site-based accounts.Responsible for using data and workflow information from CustomerSuccess Platform (Gainsight) to execute Onboarding, Adopt, Expand andRenewal motions relevant to each account in portfolio. Responsible fordriving revenue through managed service contracts (including renewalsand upsells) with in their accounts. Responsible for understandingcustomer data and insights and ensuring that they are translated tovalue delivered to customer and properly communicated (to customer) on aperiodic basis. Contributes ideas to improve overall operationaleffectiveness of our organization. Effectively manage team resourceswithin annual operating plan, monthly forecast and approved expensebudgets. Provide feedback to the portfolio team to ensure customerfeedback is built into service offerings. Communicates with servicesdelivery teams to help ensure an optimal customer experience. Provideguidance and direction to the sales and other support resources underhis/her responsibility to ensure that their responsibilities and dutiesare performed as needed. Ensure adequate reporting and ensure properadoption of relevant tools used and introduced by the business to giveappropriate... For full info follow application link. RockwellAutomation is an Equal Opportunity Employer Disability/Veteran. If youare an individual with a disability and you need assistance orreasonable accommodation during the application process, email ourTalent Acquisition representative [email protected]. ***** APPLICATIONINSTRUCTIONS: Apply Online: ipc.us/t/69614D96F1074D04