About this role:

　　Wells Fargo is seeking an Associate Customer Success Representative.

　　In this role, you will:Support customer success and seek ways to improve moderately complex inquiries or issues from customers regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communicationPerform routine tasks such as answering inquiries, resolving problems, and providing a best in class customer experience while adhering to work guidelines, policies, and regulationsRegularly receive direction from management, escalate questions and refer more difficult issues to staffPerform research to resolve moderately complex customer issues including communicating with other departments for issue resolutionInteract with experienced representatives on difficult issuesBe responsible for coaching new hires and less experienced staffRespond to inquiries and issues from customersRequired Qualifications:

　　6+ months of assessing and meeting the needs of customers or solving customer problems experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educationRequired Qualifications, International:Experience in assessing and meeting the needs of customers or solving customer problems, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educationDesired Qualifications:1+ years of experience in banking and financial services or equivalent is preferred but not requiredJob Expectations:Must be amenable to work in shifting schedules, which includes graveyard, weekends and holidays.Must be open to split day-offs/ rest days.Must be amenable to work in McKinley, Taguig.Must be willing support voice function.We Value Diversity

　　At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

　　Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

　　Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

　　Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

　　Drug and Alcohol Policy

　　Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.