Job Description

As a Customer Success Manager, your focus is to serve as an advocate for customer needs while facilitating positive interactions between customers and resources throughout Oracle. This involves resolving post-sales non-technical customer issues and tracking the overall health, success, and satisfaction of our customers.

In this role, you will be the lead customer liaison for an assigned group of Customer accounts and will facilitate one-on-one meetings with representatives of the strategic accounts. You will be responsible for managing internal projects, such as creating internal training curricula and schedules, presenting across lines of businesses, identifying, and driving productivity improvement opportunities, coordinating, preparing and qualifying Reference referrals to support Sales efforts. In addition, you will drive the contract renewal process for Oracle Customers by ensuring their ongoing satisfaction.

Contributing individually and as a team member, providing direction, and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in areas of specialization.

Career Level - IC3

Responsibilities

What you will do:

Develop long-term partnerships with customers to ensure they become and remain successful through the realization of value from their Oracle SaaS application investment(s)

Achieve a high level of customer satisfaction by advising on application best practices, providing product adoption and release guidance while serving as a liaison between the customers and Oracle’s internal operations.

Identify product usage opportunities and establish key business objectives and performance indicators that align to a customer's application strategy.

Engage with the customer to maintain effective communication between relevant parties while ensuring overarching objectives are achieved.

Provide an excellent customer experience throughout all phases of the delivery lifecycle: governance, on-boarding, provisioning, problem management and renewal.

Expand and challenge the way we provide service by going beyond our customers’ expectations, taking that extra step to understand their issues and the impact on their business to gain trust and deliver an amazing experience

Cultivate Oracle cross-functional relationships and communications through the creation and maintenance of strategic relationships within the organization

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range: from $26.97 to $54.13 per hour; from $56,100 to $112,600 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and ADD

Supplemental life insurance (Employee/Spouse/Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer