Working at Atlassian

　　Atlassians can choose where they work whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

　　Atlassian Customer Success Managers (CSMs) strive to help customers realize value from their Atlassian investment. They engage customers to unlock early and sustained business outcomes. This is done by establishing yourself as a trusted resource for key customer stakeholders and proactively engaging to unlock early and sustained product adoption and success with Atlassian Solutions - whether the customer is developing an Agile product delivery methodology, optimizing Developer Tools automation, building new teamwork communities, or improving IT services.

　　In this role, you'll cut across multiple products and solution areas. You'll interact with a variety of customer profiles to support the successful adoption and expansion of their Atlassian solution investment. CSMs also serve as the voice of the customer throughout Atlassian, ensuring valuable feedback and insights are shared.

　　Compensation

　　At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

　　Zone A: $116,400 - $155,100

　　Zone B: $104,700 - $139,600

　　Zone C: $96,600 - $128,800

　　This role may also be eligible for benefits, bonuses, commissions, and equity.

　　Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

　　As an Enterprise Customer Success Manager, you will develop a trusted advisor relationship with customers (C-suite) helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycleYou'll work closely with the entire account team to develop a joint success plan with your customers to ensure goals are aligned from a business strategy perspective and success metrics are identifiedYou'll manage post-sales activity for your customers through strong relationship-building, product knowledge, planning, and executionMaintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirementsProactively engage with your customers to unlock early and sustained product adoption and success with Atlassian Solutions.Mitigate churn through early risk identification, intervention, escalation and mitigation.Function as the Voice of the Customer to provide internal feedback on how Atlassian can better serve our enterprise customers

　　4+ years in Customer Success or account management supporting Enterprise customers with a complex SaaS product portfolioProven ability to establish yourself as a trusted advisor with customer stakeholders to drive business outcomesExperience leveraging success plans to ensure goals are aligned from a business strategy perspective and success metrics are identifiedUnderstanding of common Jira and Confluence end-user use cases and ways of working, with ability to demonstrate those use cases, and understanding of configuration trade-offsExperience with one of the following: agile ways of working, project management, DevOps and automation, or IT service managementAbility to build collaborative relationships internally across product, sales, support and marketing to facilitate a seamless customer experienceRock-solid work and time management in a customer-facing environmentFamiliarity with Gainsight (or similar), Salesforce and BI tools such as Tableau