Responsibilities:

　　Data validation via fax and phone

　　Provide documentation for data and processes performed, convey/communicate information by statement or suggestion

　　Directly impacts the business through responsibility for quality of services provided by self or others

　　Responsible for research, resolution and responding to questions and problems via email, and callbacks in accordance with service level requirements, while providing an excellent customer experience

　　Adherence to corporate policy regarding authentication, data security and record retention

　　Navigate multiple systems and internal tools for research and documentation

　　Research any client issues and escalate to Supervisor if a larger issue is identified

　　Instill confidence in customers through problem solving skills and strong customer service delivery

　　Keep records of customer interactions and transactions, recording details or inquiries, complaints, and comments, as well as actions taken for reporting purposes

　　Qualifications:

　　Bachelor's Degree required

　　10-key proficiency

　　Siebel experience preferred

　　Proficient computer skills with multi-tasking very important; specifically research and document customer inquiries

　　Utilize PC Daily, Microsoft Office Suite and Adobe Acrobat

　　Excellent English written and verbal communication skills

　　Attention to detail is a must, ability to perform repetitive actions daily without affecting attention to detail, ability to make judgement calls based on pre-set criteria and experience

　　Work environment is such that deadlines may fluctuate in accordance with task urgency or constraints

　　Must be extremely adaptable and be able to stay focused

　　Must be able to adapt to intense workloads, schedules and rapidly changing situations with a sense of urgency

　　LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK .

　　Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) .

　　RELX is a global provider of information and analytics for professional and business customers across industries.

　　We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients.

　　In short, we enable our customers to make better decisions, get better results and be more productive.