Customer Service Supervisor - DublinJob Locations

　　US-PA-DublinJob ID2024-1784

　　of Openings1

　　CategoryRetail Network

　　Overview

　　Perform all activities required to service customers and manages the CSR staff.

　　Responsibilities

　　The following is a list of essential functions, which may be subject to change at any time and without advance notice. Management may assign new duties, reassign existing duties, or eliminate a function.Supervise and coach CSR staff and ensure compliance with Bank policies and proceduresMaintain primary responsibility for settlement of vault cash, ATM, night deposits, and all cash needs of the branch in accordance with Bank policies and procedures.Process customer transactions accurately and efficiently, ensuring all required forms are completed properly. Perform customer requested account maintenance including address changes, ID updating, card ordering and check ordering.Assist customers with complex customer service issues and questions, coordinate with all areas of the organization to provide timely resolution to all customer requests.Promote a positive image of the Bank by identifying customer financial needs and proactively recommending appropriate Bank products and services including investments and residential lendingOpen personal and business accounts adhering to all Bank policies and procedures when opening accounts.Participate in new customer relationship onboarding calls and prescribed network wide outbound call campaignsOrganize work to facilitate a timely and accurate balancing of transactions at the end of the day.Provide outstanding customer service while exhibiting a professional demeanor at all times.Utilize the customer relationship management system to document customer conversations and send referrals to other departments. Encourage direct reports to utilize system.Responsible for operations and compliance items such as CTR's, cash audits, cash box difference monitoring and offline balancing.Conduct wire transfers and supervisor overrides as needed following the proper proceduresPerform related duties as required.

　　Qualifications

　　Education and ExperienceHigh School diploma or equivalent required; Associate's or Bachelor's degree preferredMinimum 2 years' banking experience or relevant work experienceSkills and CompetenciesKnowledge of Bank products and servicesExcellent customer service skillsAbility to interact well with Team members and customersSupervisory and coaching skillsStrong attention to details and accuracyBasic computer skillsAbility to multi-task and remain organizedNMLS preferredAbility to use sound judgment when making decisions on behalf of the Bank

　　It is the policy of Penn Community to provide equal employment and advancement opportunities to all individuals. For this reason, employment decisions at Penn Community will be based on merit, qualifications, and abilities. Except where required or permitted by law, employment practices will not be influenced or affected by an applicant's or Team Member's race, color, religion, sex, national origin, age, sexual orientation, physical or mental disability, veteran status, or any other characteristic protected by law.