Job Description

　　The Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. The Customer Service Supervisor will assist store management in customer service, product availability, safety, shift management, and vendor care. The Customer Service Supervisor will work in support of the store management team to ensure customer satisfaction (including store conditions), maximize sales, and achieve established goals. Where applicable, this position will assist the management team with managing the fuel offer.

　　Principal Duties:

　　Ensure exceptional customer service is being delivered. Respond to and resolve customer inquiries and solicit customer feedback and input. Respond to and resolve customer inquiries in a courteous and timely manner.

　　Participate with the store management team to improve store performance in areas of sales, controllable expenses, merchandising, marketing, associate retention and associate training and make appropriate recommendations to store management regarding the same.

　　Provide direction, motivation, and coaching for associates during the shift.

　　Ensure the 24/7 execution of all customer service programs and processes.

　　Ensure execution of established safety, security, quality, and store operations policies, procedures and practices. Responsible for all cash processes which also include deposit preparation, lottery, gift cards, and checks where applicable.

　　Complete cash and lottery processes.

　　Responsible for maintaining accurate article level inventory to maximize sales; perform cycle counts and orders.

　　Check in vendors.

　　Recognize associates and celebrate accomplishments.

　　Essential Functions:

　　Ability to work well individually as well as in a team environment

　　Excellent oral and written communication skills

　　Excellent customer service skills

　　Ability to work with little or no supervision

　　Excellent relationship building and leadership skills

　　Detail oriented and excellent organizational skills

　　Ability to defuse issues using de-escalation and problem solving techniques

　　Proven self-starter with demonstrated ability to make decisions

　　Ability to learn and utilize the store’s technology

　　Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly

　　Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing

　　Must be able to lift and carry up to 35 lbs

　　Must have reliable transportation

　　Must be at least 18 years old to be considered for this role

　　Ability to direct others and prioritize tasks

　　Basic Qualifications:

　　High School Diploma or GED equivalent

　　Ability to work 35 – 40 hours per week

　　Experience effectively implementing change and demonstrated results in execution

　　Flexible availability which may include all shifts, weekends, and holidays, based on business needs

　　Leadership experience required, leadership experience in a fast-paced retail, food service environment preferred

　　Experience training, sales building, management of expenses, and food service menu planning

　　Experienced in all areas of store operations, including foodservice

　　Experience leading, developing and selecting teams preferred

　　Proven and consistently demonstrated skills in the following:

　　Exceptional Customer Service

　　Relationship Building

　　Effective Communication

　　Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at [email protected] or 1-800-444-9292.

　　Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

　　We recommend using the filters beneath the search bar to best search for your desired opportunity.

　　Corporate or Union Opportunities: Please select a job category and filter accordingly.

　　Store Operations Opportunities: Please use the distance and location filter to view opportunities near you.

　　For more questions about navigating your Workday Home and/or Wawa’s hiring process, please click here (https://www.wawa.com/careers/applicant-help) .

　　Wawa is an associate-owned, privately held organization with more than 950 stores and 40,000+ associates who have a shared purpose of “Fulfilling Lives, Every Day,” for our customers, communities and each other.

　　Wawa has evolved into a one-stop convenience retailer offering fresh food, beverages and fuel in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida and Washington D.C. In our journey to achieve “boundless convenience,” Wawa offers its own brand of elevated customer service that’s achieved through continued food service innovation, new store growth and digital experiences. Whether you join us as a part-time associate, store leader or corporate associate, you’ll be a part of a team that has a shared mission to put our core values first in everything we do.

　　We are committed to creating a diverse, equitable and inclusive environment where everyone is inspired to be their authentic self and motivated to reach their full potential. We provide a workplace that ensures people of diverse backgrounds and experiences are represented, respected and feel valued for what they bring to the team.

　　For Technical Issues please email: [email protected] .