Careers that Change Lives

　　We are seeking a highly skilled and customer-focused Supervisor to lead our eBusiness Onboarding & Support Team. As the Supervisor, you will be responsible for overseeing a team that provides support activities to customers who order through our electronic channels. Your primary objective will be to ensure exceptional customer experiences by managing the team's performance, optimizing support processes, and fostering a customer-centric culture.

　　Joining our team as the Supervisor of the eBusiness Onboarding & Support Team offers an exciting opportunity to lead a team in providing outstanding support experiences to our customers who order through electronic channels. If you are a customer-centric leader with a passion for process optimization and a strong background in customer support, we invite you to apply and be a key driver of customer satisfaction and loyalty. 

　　A Day in the Life

　　Lead and manage a team of eBusiness support specialists, ensuring high performance, productivity, and professional development.

　　Foster a positive and collaborative work environment, promoting teamwork, open communication, and a customer-centric mindset.

　　Plan and prioritize support activities to meet customer demands, optimizing resource allocation and ensuring efficient operations.

　　Analyze existing eBusiness support processes and workflows, identifying areas for improvement to enhance efficiency and effectiveness.

　　Collaborate closely with cross-functional teams, including Sales, Operations, and IT, to address customer issues and provide timely resolutions.

　　Provide feedback and insights to relevant stakeholders to drive continuous improvement in the electronic ordering process.

　　Regularly analyze data and generate reports on team performance, identifying trends, areas of improvement, and training needs.

　　Must Haves

　　Bachelor's degree in Business Administration, Customer Service, or a related field

　　Excellent Polish and English skills

　　Minimum 5 years of experience in a managerial role overseeing customer support activities, preferably in an electronic ordering environment

　　Excellent leadership and people management skills, with the ability to inspire and motivate a team to deliver exceptional customer service

　　Analytical mindset with the ability to identify process bottlenecks, analyze data, and implement process improvements

　　Strong communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders

　　Ability to thrive in a fast-paced environment, prioritize tasks, and manage multiple projects simultaneously

　　Nice to Haves

　　Master's degree

　　Strong understanding of electronic ordering platforms, processes, and customer support best practices

　　Experience with customer support software and tools, as well as knowledge of CRM systems

　　We Offer

　　We offer a competitive salary and benefits package to all our employees:

　　Flexible working environment

　　Annual Incentive Plan % depending on company results

　　Pension scheme and group discount on healthcare insurance

　　Training possibilities via Cornerstone/Skills Lab

　　Employee Assistance Program and Recognize! (our global recognition program)

　　Our Commitment

　　Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute. We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communities if we hope to have long-term sustainable impact. Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world.

　　About Medtronic

　　Bold thinking. Bolder actions. We are Medtronic.

　　We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day. Expect more from us as we empower insight-driven care, experiences that put people first, and better outcomes for our world.

　　In everything we do, we are engineering the extraordinary .

　　Your Answer

　　Is this the position you were waiting for? Then please apply directly via the apply button!

　　#LI-Hybrid

　　It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.