Careers that Change Lives
We are seeking a highly skilled and customer-focused Supervisor to lead our eBusiness Onboarding & Support Team. As the Supervisor, you will be responsible for overseeing a team that provides support activities to customers who order through our electronic channels. Your primary objective will be to ensure exceptional customer experiences by managing the team's performance, optimizing support processes, and fostering a customer-centric culture.
Joining our team as the Supervisor of the eBusiness Onboarding & Support Team offers an exciting opportunity to lead a team in providing outstanding support experiences to our customers who order through electronic channels. If you are a customer-centric leader with a passion for process optimization and a strong background in customer support, we invite you to apply and be a key driver of customer satisfaction and loyalty.
A Day in the Life
Lead and manage a team of eBusiness support specialists, ensuring high performance, productivity, and professional development.
Foster a positive and collaborative work environment, promoting teamwork, open communication, and a customer-centric mindset.
Plan and prioritize support activities to meet customer demands, optimizing resource allocation and ensuring efficient operations.
Analyze existing eBusiness support processes and workflows, identifying areas for improvement to enhance efficiency and effectiveness.
Collaborate closely with cross-functional teams, including Sales, Operations, and IT, to address customer issues and provide timely resolutions.
Provide feedback and insights to relevant stakeholders to drive continuous improvement in the electronic ordering process.
Regularly analyze data and generate reports on team performance, identifying trends, areas of improvement, and training needs.
Must Haves
Bachelor's degree in Business Administration, Customer Service, or a related field
Excellent Polish and English skills
Minimum 5 years of experience in a managerial role overseeing customer support activities, preferably in an electronic ordering environment
Excellent leadership and people management skills, with the ability to inspire and motivate a team to deliver exceptional customer service
Analytical mindset with the ability to identify process bottlenecks, analyze data, and implement process improvements
Strong communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders
Ability to thrive in a fast-paced environment, prioritize tasks, and manage multiple projects simultaneously
Nice to Haves
Master's degree
Strong understanding of electronic ordering platforms, processes, and customer support best practices
Experience with customer support software and tools, as well as knowledge of CRM systems
We Offer
We offer a competitive salary and benefits package to all our employees:
Flexible working environment
Annual Incentive Plan % depending on company results
Pension scheme and group discount on healthcare insurance
Training possibilities via Cornerstone/Skills Lab
Employee Assistance Program and Recognize! (our global recognition program)
Our Commitment
Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute. We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communities if we hope to have long-term sustainable impact. Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world.
About Medtronic
Bold thinking. Bolder actions. We are Medtronic.
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day. Expect more from us as we empower insight-driven care, experiences that put people first, and better outcomes for our world.
In everything we do, we are engineering the extraordinary .
Your Answer
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#LI-Hybrid
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.