Customer Service Representative (m/f/d)

　　Company : Safran Helicopter Engines

　　Job field : Customer services and support

　　Location : Hamburg , Germany

　　Contract type : Permanent

　　Contract duration : Full-time

　　Required degree : College/ Technical Diploma/ Associates Degree

　　Required experience : More than 5 years

　　Professional status : Employees / Staff

　　Spoken language(s) :

　　English Fluent

　　German Intermediate

　　# 2024-134019

　　Apply with one click Any questions ?

　　Job Description

　　As a Customer Service Representative (CSR) you actively represent the interest of our international customers. As our customers' first point of contact, you will act as liaison between the customer, internal departments and other branch offices, provide product/services information and resolve any emerging issues that our clients might face with accuracy and efficiency to ensure highest level of customer satisfaction.

　　Complementary Description

　　• Manage communication with the customer in both fluent German and English language

　　• Identify and assess customers' needs and offer commercial solutions in cooperation with internal process partners

　　• Create commercial offers and ensure on-time delivery

　　• Customer satisfaction assurance follow up after service completion

　　• Keep records of customer interactions, process customer accounts and file documents

　　• Understand and adhere to complex contract agreements between our military customers and our internal process partners

　　Being part of an international organization, the office based in Hamburg offers you a creative and growing work environment with a highly multi-cultural background. You will develop your skills in a professional enterprise where creativity, efficiency and responsibilities are our main motivation. This will include challenging tasks for your best personal and professional development. We will also provide internal and external organizational related training to support your professional career.

　　Our Benefits:

　　• Attractive salary package

　　• Group insurance schemes

　　• Company pension schemes

　　• Company leasing of bicycles

　　• Height adjustable tables

　　Job Requirements

　　• Customer support experience or experience as a client service representative is preferred

　　• Experience with customers and general understanding of governmental contract structures

　　• Higher education diploma or equivalent; or 5 to 10 years of related experience and/or training; or equivalent combination of education and experience

　　• Fluency in the German and English language required, French language skills are beneficial

　　• Familiarity with SAP system preferred

　　Are you interested? Come join our team!

　　Locate your future workplace

　　Borsteler Chaussee 4322453

　　Hamburg

　　Germany

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　　Safran is an Equal Opportunity Employer

　　All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.