Purpose

　　The Customer Service Representative will provide top-notch customer service and support to Direct to Physician (DTP), wholesalers, pharmacies, and hospitals. These objectives will be accomplished by processing orders through EDI, phone, e-mail, or fax. This representative will also communicate directly with stakeholders including customers, sales force, and internal departments. Additionally, the representative will resolve customer complaints and interact with the warehouse and transportation teams to resolve inquiries regarding shipping discrepancies.

　　Responsibilities

　　Act as an advocate for the customer to resolve service problems quickly.

　　Establish and maintain positive working relationships with internal departments such as receivables, pricing, marketing, returned goods, warehousing, and transportation to ensure smooth operations.

　　Collaborate with customers and AbbVie personnel to establish mutually agreeable lead-times for product delivery and schedule activities to consistently achieve those lead-times.

　　Ensure customer inquiries are processed and managed efficiently and closed in a timely manner.

　　Identify and evaluate cost-effective opportunities to streamline operations, enhance customer service, and minimize operational expenses.

　　Execute sales promotional strategies and programs as directed by sales management.

　　Provide customers with contract and list pricing.

　　Qualifications

　　High School Diploma or GED is required with the ability to read and understand training materials to effectively communicate with U.S.-based customers.

　　Minimum 2 years of Customer Service-related experience.

　　Strong working experience with SAP systems is highly preferred.

　　Exceptional verbal and written communication skills, combined with strong interpersonal abilities, to effectively communicate and engage with diverse stakeholders, i.e., customers and internal support team.

　　Strategic problem-solving and analytical skills.

　　Ability to establish and maintain effective relationships with stakeholders at all levels within the organization.

　　Complete all required training and continuing education including seminars and annual procedure reviews, to function effectively in various aspects of the position.

　　AbbVie is committed to operating with integrity, driving innovation, transforming lives, serving our community, and embracing diversity and inclusion. It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.