CUSTOMER SERVICE REPRESENTATIVE I - 73006494

　　Date: Jan 18, 2024

　　Location:

　　WEST PALM BEACH, FL, US, 33406 WEST PALM BEACH, FL, US, 33418 WEST PALM BEACH, FL, US, 33460 WEST PALM BEACH, FL, US, 33426 WEST PALM BEACH, FL, US, 33405 WEST PALM BEACH, FL, US, 33407 WEST PALM BEACH, FL, US, 33413 WEST PALM BEACH, FL, US, 33411 WEST PALM BEACH, FL, US, 33417 WEST PALM BEACH, FL, US, 33410 WEST PALM BEACH, FL, US, 33409 WEST PALM BEACH, FL, US, 33401 WEST PALM BEACH, FL, US, 33412 WEST PALM BEACH, FL, US, 33415

　　The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforce_operations/human_resource_management/for_job_applicants/e_verify) .

　　Requisition No: 820830

　　Agency: Department of Revenue

　　Working Title: CUSTOMER SERVICE REPRESENTATIVE I - 73006494

　　Pay Plan: Career Service

　　Position Number: 73006494

　　Salary: $36,759.96 - $46,171.44 plus $1,268.76 Competitive Area Differential (CAD) / annually

　　Posting Closing Date: 01/29/2024

　　Total Compensation Estimator Tool (https://compcalculator.myflorida.com/)

　　Florida Department of Revenue

　　Child Support Program

　　Customer Service Representative I (Revenue Specialist III)

　　West Palm Beach

　　The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website (https://floridarevenue.com/sites/careers/SitePages/Home.aspx) .

　　JOB SUMMARY:

　　This position performs customer support using a variety of methods including telephone, in person, chat or email for child support cases and is an excellent fit for critical thinkers. If you enjoy working with customers and problem solving, this may be the position for you. Your duties would include:

　　Initiating and responding to requests

　　Coordinating with internal and external partners

　　Researching and resolving case issues

　　Gathering information and analyzing case data to determine next steps

　　Interviewing customers in person and/or over the telephone

　　Interacting with other states, employers, and other business partners

　　Making decisions based on case information and provided documentation

　　MINIMUM REQUIREMENTS:

　　Experience processing information using a computer system.

　　Experience conducting research and analyzing information to make decisions.*

　　Experience communicating with others to gather information.*

　　SUBSTITUTIONS:

　　*Relevant education may substitute for the required experience.

　　PREFERENCES:

　　Experience with negotiation techniques in a business setting.

　　SPECIAL NOTES:

　　This is a full-time position, standard workday of 8am – 5pm, Monday through Friday.

　　This role is eligible for part-time or full time telework after you complete required training and reach an acceptable level of proficiency.

　　This position may require you to work outside your regular work schedule, should there be a business need to do so.

　　Responses to qualifying questions should be verifiable by skills and/or experiences stated on application and/or resume. All experience, including examples of implementation, must be documented in detail on the candidate profile/resume.

　　Applicant must ensure all employment including military service, self-employment, job-related volunteer work, internships, part-time employment, etc. is listed in detail and chronological order.

　　Each field (name of employer, address, city, and state, dates of employment, supervisor’s name, phone numbers, etc.) must be completed.

　　Gaps of employment of 6 months or more must be addressed on the application.

　　Applicants who do not provide all necessary information, may not meet the requirements for this position.

　　SALARY: $36,759.96 - $46,171.44

　　BENEFITS:

　　Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

　　ADDITIONAL INFORMATION YOU NEED TO KNOW

　　CONTACT INFORMATION: Alyssa Moraldo-Johnson, (954) 809-6112,[email protected]

　　SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or e xperiences you stated on your candidate profile and/or resume.

　　SKILLS VERIFICATION TEST OR ONLINE SKILLS ASSESSMENT: If you meet the minimum job requirements, we might require you to take a skills verification test or an online skills assessment to be considered for an interview.

　　CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months. (Additional positions filled from this ad may not be eligible for aCompetitive Area Differential (CAD) (https://www.dms.myflorida.com/content/download/60646/259868/NEB_2018_Working_Copy_CAD_MIN__MAX_BY_COUNTY_(2).xls) pay additive.)

　　CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

　　REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov .

　　The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

　　Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

　　The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

　　VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clickinghere (http://www.dms.myflorida.com/content/download/97612/566545) . All documentation is due by the close of the vacancy announcement.

　　Nearest Major Market:Palm Beach

　　Nearest Secondary Market:Miami