Join a team that improves patient outcomes, through innovative and flexible solutions to the acute care market! When you work for Skytron, you get so much more than a job, including:

　　Hybrid work arrangementComprehensive benefits package, beginning day oneAnnual Pool BonusPaid vacation, personal days, and holidays401(k) and Profit sharingTuition reimbursement programOnsite gymFamily-owned and operated businessAs the Customer Service Representative, you will:

　　Review and interpret equipment job files, entered by the Customer Service Specialist, including: purchase orders, quotes, delivery requirements, and other authorized representative/customer specificationsCommunicate with assigned authorized representatives throughout the equipment order fulfillment process, ensuring orders are on track for scheduled deliveryWork closely with key stakeholders to verify inventory status, shipping and delivery requirements, and other customer specifications for equipment ordersCoordinate shipment activity, including but not limited to: preparation of shipping documentation, notification and confirmation of shipment, coordination of equipment returns, and processing freight claims for damaged productsEnter bill of material and quote data lines into ERP system, recording any discrepancies with the original quote or purchase orderWork closely with assigned authorized representatives to resolve any discrepancies that may arise after customer approval of product configurationsRespond to inquiries from customers and authorized representatives related to order status, inventory availability (through the feasibility process), pricing, and freight estimatesProvide return authorizations related to capital equipment and demo equipment, determining the proper credit due and inventory disposition for each itemProcess authorized representative orders for parts and supplies received via fax or email. Provide customer support and enter orders from customers via call centerHandle post-shipment billing of equipment orders to customers and authorized representatives, recording any final adjustments that may occurWork with internal Credit Analysts to create revised invoices, as neededWork on behalf of authorized representatives and customers to resolve order issues, such as inventory availability and other time-critical challengesFor success in this role, you will:

　　Capably handle required administrative functionsVerify work to ensure accurate results, requiring minimal reworkFollow work instructions, procedures, safety guidelines, and company policiesMeet productivity standardsListen to others, expressing ideas, both orally and in writingGive customer needs priority, responding quickly to concerns and demonstrating a desire to assist othersBe internally motivated and work well with minimal supervisionDevise workable solutions or consult with secondary resources to devise solutionsHave a college degree or 3-5 years of relevant experience serving the needs of customers in retail, wholesale, or manufacturing environmentsHave 1-3 years of demonstrated success in customer service, order fulfillment, or project coordination or facilitation (strongly preferred)Be proficient in Microsoft Office programs, including: Word, Outlook, PowerPoint, and ExcelPrevious experience with an MRP / ERP system (strongly preferred)Have the ability to handle multiple projects at once, work under pressure, and meet deadlines