Description We are offering a short term contract employment opportunity for a Customer Service Representative in Berkeley, California. As a key part of our team, the successful candidate will provide top-notch customer service, assisting with various events and ensuring a smooth experience for attendees. This role requires a high level of organization, attention to detail, and the ability to work efficiently in a fast-paced environment.

Responsibilities:

• Assist with graduation events, including helping students find their seats and organizing student names for their walk across the stage

• Provide exceptional customer service, including ushering attendees and responding to inquiries

• Distribute pamphlets and other materials as needed during events

• Work collaboratively with team members to ensure events run smoothly and efficiently

• Arrive early to prepare for events and log hours accurately

• Adhere to formal dress code and maintain a professional demeanor at all times

• Carry out other duties as assigned

• Process customer credit applications accurately and efficiently

• Maintain accurate customer credit records

• Monitor customer credit accounts and take appropriate action to collect delinquent payments

• Resolve customer credit inquiries

• Ensure a high level of customer service and satisfaction is maintained at all times. Requirements • Must possess excellent customer service skills

• Strong verbal and written communication abilities

• Proven experience in a customer service role

• Ability to handle and resolve customer complaints effectively

• Proficiency in using customer service software and databases

• Familiarity with industry's latest trends and applications

• Ability to work in a fast-paced environment

• Able to work in a team and independently

• Strong problem-solving skills

• Excellent organizational skills and attention to detail

• Willingness to work in shifts if required

• High school diploma or equivalent; higher degree in a relevant discipline will be appreciated

• Training in customer service will be a plus

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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