Job Posting:

　　Safe Step Walk-In Tub Company (a Ferguson company) has experienced unprecedented growth. It has been overly committed to providing our customers with the industry-leading safety, comfort, and independence they deserve. As the nation’s top walk-in tub/shower company, our products are made to the highest manufacturing standards, and our customer service is unmatched. We call it the Safe Step Difference.

　　If you’re considering investing in your future, look no further to discover why the Safe Step Walk-In Tub Company is the only choice. We purposely employ dedicated team members who naturally desire to provide life-changing service to our customer base across the US and Canada. Every day, we do our best to give our best to those deserving of the same.

　　We are seeking an experienced, talented, and motivated Customer Service Representative (Contact Center Setter) with a strong work ethic and an ability to thrive in a rapidly evolving business. This is a Hybrid role based out of Nashville, TN or Huntington Beach, CA, in accordance with the Safe Steps Flex schedule; 3 days office / 2 days remote.

　　We seek top talent to process inbound telephone calls and respond instantly to internet leads, setting in-home sale appointments for our Safety Specialists. Inbound phone calls and outbound call responses to internet leads are the first step to create sales opportunities and ultimately helping seniors retrofit their homes to age in place. If you are hard-working, dedicated, and thrive in a fast-paced environment, Safe Step Tubs Inc. is an ideal place for you. Apply today!

　　Pre-Requisites:

　　All team members work one weekend per month in rotation.

　　Experience working in a modern contact center is a must, with an emphasis on consultative sales or lead generation.

　　Responsibilities:

　　Receive and make warm phone calls to thousands of leads monthly.

　　Overcome objections and schedule in-home sales leads for our outside team.

　　Ensure quality assurance throughout the lead-setting process.

　　Ability to collaborate with others and understand geography and lead-setting skills.

　　Qualifications:

　　Experience working in an automated contact center is a must.

　　Proven track record of success in selling over the phone, consultative sales, set leads, or other relevant contact center experience.

　　Ability to talk, type, and use technology.

　　Strong understanding of geography in the U.S. and Canada.

　　Coachable - we are constantly working to improve our team members.

　　Ability to multi-task across multiple software platforms during your workday.

　　Safe Step Walk-In Tub Company is dedicated to providing meaningful benefits programs and products to our associates and their families—geared toward benefits, wellness, financial protection, and retirement savings. We offer a competitive benefits package that includes medical, dental, vision, retirement savings with company match, paid leave (vacation, sick, personal, holiday, and parental), employee assistance programs, associate discounts, community involvement opportunities, and much more!

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　　Pay Range:

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　　$15.00 - $21.90

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　　Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

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　　This role is Bonus or Incentive Plan eligible.

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　　The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

　　Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

　　Equal Employment Opportunity and Reasonable Accommodation Information (https://www.ferguson.com/content/careers/reasonable-accommodation)

　　Ferguson is a project success company providing expertise, solutions and products from infrastructure, plumbing and appliances to HVAC, fire, fabrication and more. As a leading value-added distributor of residential and commercial plumbing supplies and pipe, valves and fittings in the U.S., we exist to make our customers’ complex projects simple, successful and sustainable. The professionals we serve help transform the world we live in, and we are their trusted partners with the scale to provide peace of mind.

　　Founded in 1953, Ferguson is part of Ferguson plc, which is listed on the New York Stock Exchange (NYSE: FERG) and London Stock Exchange (LSE: FERG). With approximately 36,000 associates across 1,700 locations, Ferguson plc serves customers in all 50 states, Canada, Puerto Rico, Mexico and the Caribbean.