Grow Your Career with Us! Benefits Start Day One! Taylor Corporation is a growing, dynamic company with big plans for the future - and our people. Family owned and proud of it, we power our employees' potential and strive to create opportunity and security for every member of the team. We're passionate about our work, we believe there is always a better way, and we're in this for the long haul. Taylor is proud to now offer "DailyPay". With "DailyPay", you can get paid on your very first day. No more waiting for direct deposit or a paper check! Ready to build a career? It's time to look at Taylor. Your Opportunity: Taymark, Inc., a Taylor Corporation Company, is looking for future leaders within our call center, If you are willing to learn and have passion for our products and customers, there is an opportunity for advancement in this role. Your Shift: Monday - Friday, 8:00am to 5:00 pm (must be able to work until 5 pm) Your Responsibilities: Informs customers of pricing, and product specifications/details, and offers customers other related items. shipping dates, anticipated delays, or any additional information needed. Share details with customers on additional offerings to provide value-added service. Answers customer questions and responds to concerns/problems the customer is experiencing and follows through on problems making it clear to the customer that they are important. Enters customer and order data into the computer to determine total cost and/or begin expediting orders. Works with appropriate departments as necessary to fulfill the customer's needs over the phone. Confers with the appropriate department to expedite shipments. Enters rework orders, change orders, and updates to orders in an expedient manner. Applies credits, reprints, and handles incoming orders. Develops and maintains relationships with customers. Provides feedback to marketing and management for future product enhancements based on customer feedback. Maintains a minimum standard of performance as measured by the department. These measurements may change from time to time and shall be communicated to the rep. Demonstrate respect for the potential and significance of every individual on the team. Believe that there is always a better way; and embrace personal, as well as shared responsibility and accountability. Must Haves: High School Diploma or Equivalent Strong interpersonal and communication skills Strong analytical skills Well organized and able to manage and prioritize multiple projects simultaneously Excellent attention to detail Proficient in MS Office, Excel and TEAMS Language/Communication-Effective written and oral skills. Ability to comprehend and follow detailed instructions. Taylor is proud to now offer "DailyPay". With "DailyPay", you can get paid on your very first day. No more waiting for direct deposit or a paper check! About Taylor Corporation One of the top five graphics communications companies in North America, Taylor's family of companies provide a diverse set of products, services, and technologies addressing the toughest communication challenges. For 45 years, Taylor has been a premier provider of powerful and innovative products, services, and expertise for individuals, businesses, and distributors large and small. Our 10,000+ employees spanning more than 25 states and nine countries work diligently to create the interactive, printing, and marketing solutions that have helped build some of the world's more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay. The Employer retains the right to change or assign other duties to this position. T ylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled. Equal Opportunity Employer minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity