Location:

　　555 Fairway Rd S, Kitchener, Ontario N2C1X4 Canada

　　Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education.

　　U-Haul Offers:

　　Paid holidays, vacation, and sick days, if eligible

　　Career stability

　　Gym Reimbursement Program, if eligible

　　Opportunities for advancement

　　Valuable on-the-job training

　　Complete Benefit Plan, if eligible

　　RRSP payroll deduction plan

　　Deferred profit-sharing plan, if eligible

　　You Matter Program (EAP)

　　Mindset App Program

　　Wellness Programs

　　Discounts on Apple products, Dell computers, hotels, and more

　　Customer Service Representative Responsibilities:

　　Assist customers inside and outside a U-Haul center with U-Haul products and services.

　　Use smartphone-based U-Scan technology to manage rentals and inventory.

　　Move and hook up U-Haul trucks and trailers.

　　Clean and inspect equipment on the lot including checking fluid levels.

　　Answer questions and educate customers regarding products and services.

　　Prepare rental invoices and accept equipment returned from rental.

　　Drive a forklift (certification offered through U-Haul upon employment)

　　Other duties as assigned

　　Participate in ongoing continuous U-Haul education through U-Haul University.

　　Customer Service Representative Minimum Qualifications:

　　Valid driver’s license and ability to maintain a good driving record

　　High school diploma or equivalent

　　Work Environment:

　　The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

　　Physical Demands:

　　The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

　　U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

　　U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

　　Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis. U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.