Job DetailsJob LocationEnglewood, CO Salary Range$23.00 - $23.00 Hourly

　　Description

　　Customer Service RepresentativeThe CompanyModern Aviation (the "Company") is a private equity backed; platformcompany launched in 2018 that is focused on the fixed-based operator("FBO") sector. The Company has been rapidly growing through theacquisition of FBO locations and has significant additional committed capitalfrom its sponsors to continue to grow the business through futureacquisitions. Modern Aviation's strategy is to acquire attractive locationsand increase EBITDA at these locations through investment and operational andcommercial improvements.Company BenefitsEmployee Medical Insurance, Basic Life Insurance, Short-Term Disability,Long-Term Disability, Vacation and Sick Time, Paid Holidays, HSA AccountFunding, 401k Match

　　Other Available BenefitsBuy-up Medical Insurance, Dental, Vision, Optional Life Insurance,Flexible Spending Accounts, Health Savings Account, 401kPrimary Purpose of the PositionModern Aviation is a Fixed Base Operator (FBO) that services private jets.As a Customer Service Representative, the candidate must represent theModern Aviation brand by providing Seven Star Service to each person whoenters the facility. This individual must take pride in offering the best inservice, providing all services with the highest of standards, and alwayswith a smile. The Customer Service Representative manages all customerrequests without showing signs of stress or frustration, even under the mostdemanding of situations.Essential FunctionsDeliver proactive, personalized service to Private and Corporate Aviationclientele.Arrange services including hotel, catering, and ground transportation.Coordinate aircraft services, such as fuel and hangar storage.Input trip data into scheduling software as well as updating customerinformation in database, as necessary.Effectively communicate via air-to-ground radio and ground-to-ground radio,in addition to other forms of communication.Educate customers on available services, promotions, and programs.Process customer invoices.Answer customer questions and resolve issues, as necessary.Assists passengers and flight crews with our professional Seven StarService: always offering additional services and exceeding customerexpectations.Build and establish customer relationships with local service providers suchas hotels, rental car companies, restaurants, etc.Maintain lobby appearance and keep snack and beverages stocked.Flight tracking via online databases to ensure timely services.Perform other duties that may be assigned, as necessary.Qualifications

　　Minimum QualificationsMust be 18 years of age.Strong verbal and written communication skills.Intermediate knowledge of all Microsoft Office products.Ability to make fast decisions by using judgment consistent with companypolicies, standard operating procedures, and safety regulations.Negotiation and sales skills.Reliable multitasking skills.Valid driver's license.Preferred Qualifications:Previous customer service experience preferred.Basic knowledge of various aircraft types and servicing a plus.Reports to: Customer Service ManagerSupervisory Responsibility: This job has no supervisory responsibilities.FLSA Status: This position is nonexempt.Work Environment: This job operates in a professional office environment.This role routinely uses standard office equipment such as computers,phones, printers. This position requires various tasks performed in alltypes of weather conditions.Travel: This position requires no travel.Physical Requirements: Physically able to perform frequent walking,sitting, stooping, stretching, bending, reaching, and graspingactions. While performing the duties of this job, the employee may beexposed to moving mechanical parts. The employee may be exposed to wetand/or humid conditions i cluding extreme heat and cold. The noise level inthe work environment is occasionally loud. May be required to work nights,weekends, and holidays.EEO Statement: The Company provides equal employment opportunities (EEO)to all employees and applicants for employment without regard to race,color, religion, sex, national origin, age, disability, geneticsor any other status protected under applicable federal, state, or locallaws. This policy applies to all terms and conditions of employment,including recruiting, hiring, placement, promotion, termination,layoff, recall, transfer, leaves of absence, compensation, and training.Other Duties: Please note this job description is not designed to cover allactivities, duties or responsibilities that are required of the employee forthis job. Duties, responsibilities, and activities may change at any timewith or without notice.If you are interested in applying, please send your cover letter and resumeto [email protected]

　　Equal Opportunity Employer - minorities/females/veterans/individualswith disabilities/sexual orientation/gender identity.