Description/Job Summary

　　At FCS Financial, part of the nationwide Farm Credit System, we are looking for a Customer Service Representative to join our Team! FCS Financial is a member of the largest agriculture lending cooperative in the United States today. At FCS, we seek individuals who share passion for assisting your local agriculture community, friendly, energetic, organized, and want an oppritunity to grow and work with great people! We are looking for someone that has experience in providing excellent customer service, meeting coordination, and enjoys variety in their work! This Customer Service Representative position provides front-line customer service and office operations within our Macon Branch!

　　We offer a highly competitive compensation and benefits package with the starting salary for this position at $37,000, however salary may be commensurate with experience.

　　Office Location: Macon, MO

　　This position is open until filled.

　　Department: Marketplace Services

　　Reports To: Customer Service Team Leader - Traditional/PT Farmer

　　Supervises: None

　　This position is classified as Non-Exempt under the Fair Labor Standards Act.

　　Responsibilities/Duties

　　Percentage

　　Job Functions

　　25%

　　Customer Service

　　Answers the phones and assists walk in customers by assessing and interpreting customer needs.

　　Responds to customer request and /or identifies staff member who should respond to customer request.

　　Accepts, identifies and processes loan payments and provides receipts to customers

　　Provide various other services which may include loan and funds held advances, payoff documentation, ordering drafts and notary services

　　30%

　　Loan Coordination

　　Monitors property or crop insurance documentation to ensure requirements are met

　　Follows up on missing or incomplete documentation (i.e. earnings information / financial information & etc.)

　　Determines need for collateral releases and returns paid notes in compliance with paid in full loan procedures Completes lien searches

　　Maintains electronic files

　　Completes loan verifications for third parties

　　Completes Loan to Note Verification

　　25%

　　Account Maintenance

　　Applies standard processes, policies and procedures to determine actions on various account maintenance activities, which may include:

　　Posting receipts and disbursements daily

　　Monitoring daily, monthly and year end reports to identify and resolve discrepancies

　　Processing incoming and outgoing electronic transfers

　　Making initial customer contact on early delinquent payments

　　Correcting customer account payment or disbursement entries

　　Monitoring monthly UCC Continuations

　　20%

　　Office Duties

　　Contacts service providers for office equipment maintenance and document shredding

　　Orders office supplies

　　Schedules and sets up for meetings and events for internal and external groups

　　Authorizes invoices for office expenses

　　Handles internal and external mail

　　n/a

　　Other duties as assigned to meet the needs of the organization.

　　Essential Functions for this position consist of all items listed under any category that make up 5% or more of the job duties. This job description is subject to change without notice.Required Skills

　　Minimum Qualifications

　　High School diploma

　　Or an equivalent combination of education and experience sufficient to perform the essential functions of the job

　　Required Knowledge and Skills

　　Working knowledge of the operation of a multi-line phone system

　　Oral and written communication skills, sufficient to exchange information effectively with peers, supervisor and customers

　　Skill in listening and conveying awareness of a customer's problem or issue to find resolution

　　Skill in performing a variety of duties, often changing from one task to another of a different nature

　　Skill in organizing material and information in a systematic way to optimize efficiency

　　Skill in recognizing and maintaining confidential information

　　Skill in utilizing Word, Excel and Outlook to increase efficiency and/or effectiveness.

　　Responsible to appropriately protect the confidentiality, security, and integrity of the Association's systems and data and clients' data