Customer Service Representative

　　Requisition Id: 368595

　　Business Unit: LTL

　　Location:

　　Austin, TX, US, 78724

　　Solutions driven success.

　　XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.

　　Pay starts at $19.33

　　As the Customer Service Representative, you will focus on National Account statement billing and provide professional customer service and collaborate with shop and service center personnel to resolve issues. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of.

　　Full health insurance benefits on day one

　　Life and disability insurance

　　Earn up to 13 days PTO over the course of your first year (if applicable)

　　9 paid company holidays

　　401(k) option with company match

　　Education assistance

　　What you’ll do on a typical day:

　　Communicate and coordinate with terminal and shop locations about commercial invoicing

　　Available for phone calls and/or video call during set work hours

　　Recognize and resolve documentation errors

　　Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing

　　Review billing statements for accurary and process for payment

　　Resolve invoice matching issues within the AP system

　　What you need to succeed at XPO:

　　At a minimum, you’ll need:

　　2 years of customer service experience

　　Strong computer, typing and 10-key skills

　　Experience with Microsoft Office

　　Availability to work a variety of shifts, including days, evenings, nights and weekends

　　It’d be great if you also have:

　　Transportation experience

　　Excellent verbal and written communication skills

　　This job requires the ability to:

　　Walk and/or stand for extended periods of time in a climate-controlled office environmentBe part of something big.

　　We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

　　All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

　　The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

　　Review XPO's candidate privacy statement here. (https://jobs.xpo.com/content/CANDIDATE-PRIVACY-NOTICE/?locale=en_US)