Description

　　Concord client is in need of a contract to hire Customer Service Representative. This position is Monday-Friday 8am-4:30pm and is 100% onsite.

　　RESPONSIBILITIES OF THE CUSTOMER SERVICE REPRESENTATIVE INCLUDE:

　　• Open and maintain customer accounts by recording account information.

　　• Process incoming quote request, work order and remake.

　　• Managing incoming calls.

　　• Handle and resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

　　• Identify and assess customers' needs to achieve satisfaction.

　　• Keep records of customer interactions, process customer accounts, and file documents.

　　• Go the extra mile to engage customers.

　　• Greet customers warmly and ascertain problems or reason for calling.

　　• Place, cancel or updated accounts and work orders.

　　• Assist with placement of orders.

　　• Take payment information and other pertinent information such as addresses and phone numbers.

　　• Suggest solutions when a product malfunctions.

　　• Perform other customer service tasks as needed.

　　This is a fast paced, deadline driven environment. Must be comfortable dealing with frustrated customers. The ideal candidate will be friendly and very customer service oriented.

　　To be considered for this contract to hire Customer Service Representative position, submit your resume asap!

　　Requirements

　　Enthusiastic attitude and an engaging businesslike approach

　　Proficient with computers and technology platforms

　　Ability to interact effectively with internal and external partners and clients/customers

　　Excellent verbal and written communication skills

　　Strong proficiency with Microsoft Office applications, specifically Word, Outlook and internet applications

　　Solid understanding of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and InsightlyComprehensive knowledge of Assist Customers

　　Order management experience

　　Strong familiarity with account management

　　Foundational knowledge in Receptionist Duties

　　Customer service and office administrative skills

　　Strong problem solving and analytical skills

　　Comfort in pursuing resolutions to complicated customer inquiries using complex research methods

　　2+ years' experience of proven performance in a goal-driven & customer-focused environment desired

　　Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

　　Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

　　All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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