Job Description

　　Insight Global is looking for a remote customer service representative for one of their largest healthcare clients located in Southern California.

　　Specific Duties:

　　Answer 50-70 Inbound Calls daily

　　Resolve Member Inquiries

　　Provide Copay-Coinsurance information

　　Provide Authorization status

　　Provide Network information

　　Handle Member Complaints

　　Master internal department workflow processes

　　Ability to demonstrate Empathy/Compassion

　　Shift Start/End Time: 8:30 to 5:00 pm Mon-Friday

　　Skills and Requirements

　　1 year of call center experience (from a health plan or call center)-Claims knowledge

　　Eligibility

　　Risk - payment methodologies (FFS vs CAP)

　　Ability to attain quality call outcomes - provide 5 star service Bilingual null

　　We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].