Waste Connections of Canada is looking for a Customer Service Representative to join the team in Ottawa District. The Customer Service Representative (CSR) fields calls from customers and works to resolve problems they raise concerning service or billing. A successful CSR must understand the Waste Connections of Canada business, so they can resolve various types of customer issues. This is a very fast-paced work environment, with a variety of multitasking involving administrative duties, call taking and follow up action.

　　Salary: $50,000 + uncapped commission after probationary period

　　Responsibilities :

　　Works in conjunction with other departments to resolve customer disputes.

　　Effectively communicates issues, needs and opportunities with customer service employees and other managers & solicits sale of new or additional services.

　　Talks with customers by phone or in person and receives orders for installation, or change in service.

　　Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records, and issues discontinuance orders.

　　Take payments, bank deposits, key word orders, keys production paperwork and general office duties.

　　Assist sales department with issues / issues call in’s when necessary

　　Requirements :

　　2 years of Customer Service experience in a high call volume atmosphere.

　　Fluent in English and French.

　　High school diploma or equivalent.

　　Experience with Microsoft Word, Excel and E-Mail, proficient in 10 key, keyboarding and typing skills a must.

　　Solid Waste Industry Experience and or related field is preferred.

　　Excellent written and verbal communications skills.

　　Come, join a team environment, and colleagues who embrace a "work hard, play harder" culture. Our compensation package is competitive and comes with excellent benefits. You’ll also be associating yourself with a company that likes to lead by example through a strong presence in our local communities, charitable giving, sustainability initiatives, and more.

　　APPLY TODAY! Be part of a great team!

　　Waste Connections of Canada/Enviro Connexions is an Equal Opportunity Employer