Opportunity summary: As a Customer Service Representative (CSR), you will represent WestRock to the customer and act as a critical liaison between the customer, sales, and operations teams. As CSR you will receive and process routine customer orders, inquiries, and/or customer issues related to orders. You will also be responsible for maintaining the ongoing relationship with multiple customers and sales staff utilizing knowledge of products, logistics, production planning, and inventory management.

　　How you will impact WestRock

　　Represent WestRock values and deliver excellent service through each interaction

　　Record, organize, and process orders and/or inquiries received by telephone, email, and/or through personal customer contact

　　Run customized reports and share data with customers

　　Provide pricing, inventory availability and production schedule information to customers

　　Track order activity and alert appropriate staff of any potential delivery problems

　　Partner with Quality Manager to resolve routine customer issues

　　Suggest alternative products or services to meet customer needs when appropriate

　　Serve as a connection between customers and sales staff to ensure responsiveness and customer satisfaction

　　Track warehouse inventories and update customers on order status

　　Quickly and effectively resolve customer or production issues maintaining clear communication with customers on status and resolution

　　What you need to succeed:

　　High School diploma or G.E.D.

　　Must have 3+ years of customer service-related work experience

　　Previous experience in manufacturing industry is preferred

　　Demonstrate a customer-oriented mindset and ability to operate with customers’ best interests in mind

　　Strong written and verbal communication skills to understand requests and problems, inform on status, and negotiate solutions

　　Ability to simplify and solve simple to complex issues with focus on root cause and quick solution development

　　Demonstrate collaboration and teaming skills across functions to resolve issues and achieve organizational goals

　　About WestRock (NYSE: WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock’s 50,000 team members support customers around the world from more than 320 operating and business locations spanning North America, South America, Europe, Asia and Australia. Learn more at [1] www.westrock.com. WestRock is an Equal Employment Opportunity Employer committed to creating and maintaining a diverse workforce: Minorities/Females/Disabled/Veterans

　　References

　　Visible links

　　http://www.westrock.com/WestRock (NYSE:WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock's team members support customers around the world from locations spanning North America, South America, Europe, Asia and Australia. Learn more at www.westrock.com.

　　WestRock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. WestRock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.