Customer Service RepDenver, CO, USAReq #9349Monday, January 15, 2024

　　As a Fortune 500 company, Packaging Corporation of America (PCA) is anideas and solutions company. Our corrugated packaging business seeks to bethe leader in helping our customers - large and small - package, transportand display products of all kinds. Our white paper business delivers PaperWith Purpose by providing the highest level of customer service andoperational excellence. We have approximately 15,000 team members in morethan 100 locations in the United States that strive to meet the local needs ofour customers. Our mission is to serve the needs of our customers, todayand tomorrow, with products and services that exceed expectations forperformance and environmental responsibility.

　　People * Customers * Trust

　　The Customer Service Representative is responsible for providing superiorservice to customers.This includes responding to customer inquiries regardingproduct availability, pricing, freight rates, allocations, deliverydates, receiving new orders, and monitoring status of currentorders.Additionally, the Customer Service Representative is responsible forresolving complaints and requests for billing adjustments.

　　PRINCIPLE ACCOUNTABILITIES:

　　Receive, process, and track assigned orders through to scheduling.Consultwith various internal departments to ensure order completeness, on-timedelivery and accurate invoicing.

　　Communicate significant information regarding customer accounts/orders toappropriate internal departments including ensuring Sales Representatives areinformed of pertinent activity regarding individual accounts.

　　Coordinate customer requests for product specifications, availability,shipping, quotations and estimates, samples.

　　Serve as a link between the customer and the design, sales and productionteams to meet customer requirements including scheduling production,securing delivery dates, addressing order changes, and resolving complaints.

　　Maintain organized customer files.

　　Investigate and resolve customer complaints including billing issues andescalates to manager or appropriate internal departments when needed.

　　Manage on-hand inventory levels and reconcile to customer orders, forecastand just in time schedules; this includes taking physical inventory at monthend.

　　BASIC REQUIREMENTS:

　　Education equivalent to high school diploma required.

　　Two (2) years' previous work experience in a customer service role withexperience handling customer orders on an order entry system, andmaintaining / building strong positive customer business relationships.

　　Strong working knowledge of computer systems including experience withexperience with Microsoft Word, Excel, and Outlook.

　　PREFERRED REQUIREMENTS:

　　Associates degree or college business coursework.

　　Previous experience using automated order entry system.

　　Previous experience in the manufacturing sector, containerboard andcorrugated packaging industry.

　　KNOWLEDGE, SKILLS & ABILITIES:

　　Strong attention to meeting and exceeding customer expectations.

　　The ability to network and build relationships with individuals of variousexperience and corporate positions.

　　Strong active listening and evaluating skills.

　　Strong analytical skills with the ability to handle detail oriented tasks andreview multiple documents and reports.

　　Able to work in a fast paced, deadline-oriented environment and handlemultiple requests simultaneously.

　　Above average written and verbal communication skills with the ability tocommunicate to multiple audiences and purposes, and to effectivelycommunicate with customers over the phone.

　　Strong organizational skills with the ability to handle numerous details,deadlines, and requests.

　　Previous experience working in a team environment preferred, or a strongunderstanding of the importance of open communication and information sharingamong co-workers

　　Able to work flexible hours or overtime as needed.

　　All qualified applicants must apply at Careers.packagingcorp.com to be... For