Description

　　The Customer Service Representative will provide vital support for multiple National Account customers. Customer Service reps will interact daily with the multiple National Account Customers, Bunzl branches, and the corporate office. The agent is expected to answer incoming calls with the highest level of quality service and the lowest error rates. The agent will handle customer inquiries, questions regarding products, and relay related information regarding their transaction. Customer Service agent will also handle Customer Service emails for multiple customers in an efficient, detailed and time sensitive manner. The person in this role will make an important contribution to customer satisfaction by providing prompt, efficient, and courteous service.

　　Responsibilities:

　　Complies with company policies, procedures, and standards of ethics and integrity

　　Represents company image to customers and associates contacting the department

　　Serves as a primary point of contact and provides resolution for escalated merchandise questions

　　Responsible for back-end order tracking

　　Ability to answer product questions utilizing the online catalog

　　Ability to support the customer’s needs via telephone, email, and instant messaging.

　　Executes timely maintenance of key sources and systematic files to ensure efficient order processing and optimal customer service

　　Processing, inputting and updating customer orders

　　Document outcomes and resolution steps taken in the tracking system

　　Work collaboratively with teammates to solve or prevent Customer related issues

　　Listens to the Customers concerns and works to discover the root cause

　　Maintaining a high level of positive Customer Service expectations

　　Requirements:

　　High School diploma or GED required

　　3+ months customer service experience

　　Prior call center experience is strongly preferred

　　Ability to handle high call volume and work under pressure

　　Strong interpersonal skills

　　Excellent conflict resolution skills

　　Strong computer skills and ability to learn new computer programs

　　Must be proficient with Word, Excel, and Outlook

　　Excellent listening and communication (written and verbal) are vital

　　Ability to thrive in a fast-paced, multi-tasking environment while maintaining a customer focused mindset is key

　　Must be able to adapt quickly to accommodate multiple customers during the day

　　Good time management and the ability to prioritize is vital

　　So, what are you waiting for? A new career awaits you with endless opportunities.

　　Bunzl is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non-Food Retail, and Safety industries. We have grown both organically and through acquisitions to sales in excess of $10 billion. Bunzl North America is headquartered in St. Louis, Missouri. Bunzl North America owns and operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada and parts of the Caribbean and Mexico. With more than 5,000 employees and 400,000 plus supplies, Bunzl is regarded as a leading supplier in North America.

　　Bunzl Distribution offers competitive salaries, a comfortable work environment, and a full range of benefits including a 401k with a company match.

　　Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.

　　Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

　　The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)