Company:

　　US1074 Newport Meat Southern California, Inc.

　　Zip Code:

　　92606

　　Minimum Level of Education:

　　High School or Equivalent

　　Minimum Years of Experience:

　　3 Years

　　Employment Type:

　　Full Time

　　Travel Percentage:

　　Compensation Range:

　　$58,400.00 - $87,500.00

　　The compensation range provided is in compliance with state specific laws. Factors that may be used to determine your actual rate of pay include your specific skills, years of experience and other factors.

　　You may be eligible to participate in the Company's Incentive Plan.

　　BENEFITS INFORMATION:

　　For information on Sysco's Benefits, please visit https://SyscoBenefits.com

　　JOB SUMMARY

　　The Customer Service Manager is responsible for the hiring, training, and supervision of the Customer Service Department. Responsible for developing, implementing, and maintaining department objectives. Manages sales support and account support functions within the department to ensure the highest level of customer satisfaction through various customer service activities.

　　RESPONSIBILITIES

　　Develops and promotes the department's goals and objectives through the management of planning and supervising activities

　　Develop, implement, and maintain department procedures. Analyze and identify changes to increase department efficiency and improved service

　　Monitor and analyze CS effectiveness reports (daily, weekly, and monthly) to enhance department efficiency

　　Responsible for overall order entry process - review flow accuracy, ensure cut off times are adhered to, communicate with Sales Management regarding potential issues

　　Communicate sales opportunities to the Sales team in order to maximize sales penetration

　　Hire, hold the team accountable, training, write schedules, manage CMP process and conduct 30,60,90 day reviews

　　QUALIFICATIONS

　　Education

　　High School Diploma or equivalent

　　Experience

　　3 years or more management experience in a customer service or call center environment

　　Skills

　　Good communication skills

　　Proved ability to communicate effectively to satisfy the customers' needs

　　Experience managing individuals, motivating, training and disciplining a staff

　　Good computer skills - Working knowledge of MS Office (Word, Excel, Outlook) a plus

　　Bilingual English/Spanish a plus

　　Ability to handle multiple tasks

　　Strong organizational skills and ability to handle crisis situations effectively

　　Good Operational knowledge of a distribution warehouse environment

　　Decision Making Authority

　　Most important decisions made fully independently:

　　Weekly schedules, hiring (90%), job responsibility with-in department

　　Customer credits under $500

　　Incentive payout, change of procedure or implementation of a new procedure

　　OVERVIEW:

　　Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations.

　　We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

　　AFFIRMATIVE ACTION STATEMENT:

　　Applicants must be currently authorized to work in the United States.

　　We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

　　This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.