Customer Service Coordinator

　　Location NY, Amherst

　　Division/Department CRST Home Solutions, LLC - Installs

　　# of openings 1

　　CRST The Transportation Solution, Inc.isDelivering PromisesandDriving Successto ensure everyone has what's needed to live and thrive. Today, more than ever, we are looking for talented individuals who will help us bring this vision to life.

　　Customer Service Coordinator

　　Intro to CRST:

　　Powered by the expertise of its Solutions Centers, CRST provides a broad array of transportation and logistics solutions including team expedited, flatbed, dedicated services, truckload capacity solutions, transportation management, high-value product white-glove services and home delivery.

　　At CRST, Customer Service Coordinators support one of the largest transportation companies in the country. From providing best-in-class customer service solutions to assisting with data entry and documenting all customer service events, Customer Service Coordinators work to move our business forward. The ideal candidate will have proficient problem-solving and conflict-resolution skills, manage time between responsibilities appropriately, and understand data entry to foster a productive workflow between customers and the internal team.

　　Advantages/benefits:

　　· $16.20 an hour

　　· Two weeks PTO starting Day 1, volunteer PTO Day + your birthday off every year

　　· 401(k) matching

　　· Generous benefits package

　　· Free parking

　　Overview of Customer Service Coordinator:

　　Customer Service Coordinators provide quality customer experiences and build professional relationships with customers to maximize the quality and efficiency of the business. The ideal candidate must have proficient communication skills that promote a client-based focus and be able to apply problem-solving skills to real-life situations.

　　Being a Customer Service Coordinator at CRST Home Solutions is a great place to begin or re-enter your career pathway journey. If you are looking to build your communication and customer service skills while making money, come work at CRST. Explore what is available to you in the growing and successful field of transportation and logistics. This is the perfect way to familiarize yourself with what could be a company that provides you a lifelong career.

　　Responsibilities:

　　· Provide best-in-class solutions to customer complaints/issues.

　　· Apply problem-solving skills to real-life situations in a timely manner with follow-up to ensure all issues are resolved.

　　· Strong communication skills, both in-person, on the phone and virtually to support customers and the internal team; act as a liaison between customers and servicers.

　　· Assist with data entry and document uploading for client communications and work in client-facing systems to upload paperwork; document all internal and external systems and maintain a record of all event requests.

　　· Receive and respond to inbound telephone calls involving scheduling/rescheduling, order modifications, customer payment processing, customer complaints, and basic inquiries from customers, clients, and servicers.

　　Role Qualifications:

　　· 2 years’ customer service experience preferred, aligned to the Home Solutions Division

　　· High school diploma or equivalent

　　· Successfully complete CRST customer service training classes and assessment

　　APPLY NOW!

　　Our team enjoys the following Perks:

　　+ + Parental Leave

　　Paid Time off- Starting on Day 1

　　Birthday PTO

　　Paid Volunteer Day

　　Dress for your Day Dress Code

　　Paid Holidays

　　CRST offers a comprehensive benefits package including:

　　+ + Major Health, Dental & Vision Insurance

　　Accident Insurance

　　Critical Illness Insurance

　　Pet Insurance

　　Legal Assistance Plan

　　401 (K) with Employer Match

　　Company Paid Life Insurance

　　The CRST core values:Safety at the Core of All We Do - Integrity in Every Decision and Action - Commitment to the Success of Employees, Customers, Agents, Contractors and Communities.

　　EEO Statement:All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.