At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

　　Job Overview

　　TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE's products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

　　Your responsibilities

　　Be the primary interface on a day-to-day basis with direct account responsibility for customersCarry out contract reviews on orders/schedules and process in the SAP systemProgress/expedite orders as requestedProcess request for quotationsProcess customer returnsInvestigate credit and debit requests and queries to issue credit/debit as necessaryHave regular reviews with your account base to discuss OTD, backlog and other general support issuesReview, action and issue all relevant order related reportsAnswer technical queries from customers as required using the intranet technical reference and to offer alternatives using available resourcesProactively perform quote follow up

　　What your background should look like:

　　Experience in Customer Service desiredFluency in English and German (at least C1 level)Knowledge of SAP and MS Office package, Salesforce.com and supply chain or logistic knowledge will be an advantageGood time management and ability to prioritize tasksA passionate team player with Customer Focus and organizational agility, who can work under pressure and provide timely follow up as well as resolution of issues and inquiriesMultitasking out of the box thinker with a positive attitude, able to listen and being patientProblem solving skills as well as negotiating skills are necessary to succeedSuccess-oriented, open-minded, organized, resilient even in stressful situationsAbility to work on a hybrid model (office is located in Kraków)

　　We offer

　　Private medical healthcare for you and your familyAn attractive package of extra benefits of your choosingFresh fruit and delicious coffeeFlexible working hoursModern and comfortable office with a chill-out zoneAdditional day off for your birthdayWork in a team where a good atmosphere and team spirit is one of the greatest values

　　Competencies

　　Values: Integrity, Accountability, Teamwork, Innovation

　　ABOUT TE CONNECTIVITY

　　TE Connectivity is a global technology leader enabling a secure, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions have been proven in the most demanding environments, enabling advancements in transportation, industrial applications, medical technology, energy technology, data communications, and for the home. With more than 85,000 employees, including more than 7,500 engineers, we work with customers in nearly 140 countries. TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat and Twitter.

　　WHAT TE CONNECTIVITY OFFERS:

　　We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority!

　　• Competitive Salary Package

　　• Performance-Based Bonus Plans

　　• Health and Wellness Incentives

　　• Community Outreach Programs / Charity Events

　　• Employee Resource Group

　　Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.