Job Description:

　　Provide quality assurance services to ensure the integrity of products received and shipped out, services provided to clients, support business and customer needs, and comply with government regulations, industry and OpCo standards. May be responsible for supplier selection & auditing, material qualification, material inspection and test, performance monitoring and supplier development. May manage process and product non-conformances in line with company procedures. May conduct quality assurance tests to ensure product specifications are met. May review, investigate, resolve and report on quality discrepancies. May develop, maintain, monitor, and audit quality management system and protocols including systems automation, processes, and procedures that ensure compliance with regulations and standards. May monitor, investigate, and report on customer complaints. May obtain the necessary quality system certifications and licenses (e.g. ISO, CE) to support market release of new product development. May lead audit and inspection preparation, resolution of audit and inspection findings. May have frequent interaction with other functional areas and operating entities.

　　ACCOUNTABILITIES:

　　Receive and unpack all incoming customer returns.

　　Perform general quality inspections on returned product to determine re-stocking status. This includes visual inspection for packaging integrity and lot verification.

　　Process customer returns including putting away received items.

　　Communicate with Customer Service department any discrepancies to complete the process of customer returns.

　　Receive, inspect and provide replacement articles to customers under Implant Replacement Service.

　　Perform general housekeeping.

　　Receive product complaints from customers and forward them to Complaints Department on a daily basis.

　　Provide a back-up for the processing of discrepancies.

　　Receive gripstock product from sales representatives and fulfill gripstock request for new sales representatives.

　　Scrap non restockable product in the system.

　　Properly dispose of any damaged or open product in the hazardous waste container.

　　Job Requirements:

　　CRITICAL KNOWLEDGE AND QUALIFICATIONS:

　　High school education or equivalent

　　1 + years experience in Returns or Quality control.

　　Basic knowledge of Quality systems

　　Ability to understand and apply policies and procedures related to performing assigned function

　　Ability to read and write English clearly

　　Able to plan and orgainze daily work to ensure on time completion

　　Good file organization

　　CRITICAL SKILLS/TECHNICAL KNOW-HOW:

　　Understanding of Good Documentation Practice principles

　　Knowledge of the Returns and Customer Support processes.

　　Basic computer skills

　　Organizational skills

　　Proficient time management/ sense of urgency

　　Ability to multi-task in a fast pace environment

　　Able to lift up to 20lbs.

　　CRITICAL EXPERIENCE:

　　Experience in Return and Customer Support data bases.

　　Good knowledge of Document Control principles and practices

　　Build constructive and effective relationships throughout the organization

　　#LI-TP1

　　IND123

　　Target Market Salary Range:

　　Actual compensation packages take into account a wide range of factors that are unique to each candidate, including but not limited to geographic location; skill sets; relevant education and certifications; depth of experience; performance; and other business and organizational needs. The disclosed reasonable estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Envista, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. The total compensation package for this position may also include an annual performance bonus, medical/dental/vision benefits, 401K match, and/or other applicable compensation plans.

　　$20.60 - $24.70 per hour

　　Operating Company:

　　Nobel Biocare

　　Envista and all Envista Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available at: http://www.dol.gov/ofccp/regs/ compliance/posters/pdf/eeopost.pdf.

　　Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.

　　Envista is a global family of more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives. Envista helps its customers deliver the best possible patient care through industry-leading dental consumables, solutions, technology, and services. Our comprehensive portfolio, including dental implants and treatment options, orthodontics, and digital imaging technologies, covers an estimated 90% of dentists' clinical needs for diagnosing, treating, and preventing dental conditions as well as improving the aesthetics of the human smile. Envista companies, including DEXIS, Kerr, Nobel Biocare and Ormco, partner with dental professionals to help them deliver the best possible patient care.

　　Envista became an independent company in 2019. We brought with us the proven Envista Business System (EBS) methodology, an experienced leadership team, and a strong culture grounded in continuous improvement, commitment to innovation, and deep customer focus to meet the end-to-end needs of dental professionals worldwide. Envista is now one of the largest global dental products companies, with significant market positions in some of the most attractive segments of the dental products industry. For more information, please visit www.envistaco.com .