Customer Order Management Representative

　　Description Aligns the supply plan with the demand plan and drives stability in the supply chain. Responsible for assigned customer accounts for the entire order life cycle (from new customer set-up, order entry/modification, escalations; responsibilities might include logistics management) to ensure orders are shipped to agreed deadline. Act as the single-point-of-contact to Cummins' customers, parts distribution centers and/or manufacturing plants and cross functional departments to process and fulfil customer orders; providing accurate documentation and continual communication to customer throughout the process. Take ownership of and resolve complex customer inquiries through extensive research, a detailed understanding of Cummins processes, systems, and practices; provide timely and informative responses as per the Service Level Agreement. Acts as liaison between the customer and aftermarket and/or manufacturing location for quality issues; submit Material Non-Conformance or Process Non-Conformance. Maintain accurate records of all internal and external interactions in the appropriate database/system. Qualifications

　　Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

　　Customer focus - Building strong customer relationships and delivering customer-centric solutions.

　　Order Processing - Demonstrates the steps necessary to manage the processing of customer orders through order receipt, exception identification and resolution to ensure orders are fulfilled to customer requirements

　　Team focused and passionate about customer support

　　Computer literacy: Intermediate to advanced standard of computer skills with the ability to use office applications (Microsoft Office, Word, Excel, PowerPoint and Outlook)

　　Education, Licenses, Experience Degree in related field preferred. 2 plus years of relevant customer order management, account management or in the supply chain field SAP would be an asset We offer Health and medical insurance Lunch allowance Work in an international environment Home Office possibility up to 2 days per week Job SUPPLY CHAIN PLANNING

　　Primary Location Turkey-Istanbul-Tuzla-Turkey, Istanbul, DBU Anadolu Yakasi

　　Job Type Experienced - Exempt / Office

　　Recruitment Job Type Office

　　Job Posting Dec 12, 2023, 7:14:39 AM

　　Unposting Date Ongoing

　　Organization Distribution Business

　　Role Category Hybrid - Potential for Partial Remote

　　Relocation Package Ineligible

　　Req ID: 23000B0V