About Us:

　　Airbase is the top-ranked modern spend management platform for businesses with 100-5,000 employees. It’s the best way to control spending, close the books faster, and manage financial risk. Airbase software offers modules for Guided Procurement, Accounts Payable Automation, Expense Management, and a flexible corporate card program on a single collaborative platform. It can be implemented in full or as individual modules. Airbase automates all spending workflows and guides the process for all purchases — procure, pay, close. It brings efficiency to complex business processes like multi-stakeholder compliance and accounting needs like multi-subsidiaries, amortizations, and purchase orders. Flexible intake and approval workflows ensure oversight across all stakeholders and spend compliance. Airbase integrates with your other business systems and seamlessly syncs to popular general ledgers. Employees and accounting teams love using Airbase.

　　About the Job:

　　We're looking for a fast learner with experience in technical implementation at a SaaS company and providing an industry best onboarding experience. This job is for you if you love interacting with customers and helping them set up their Airbase accounts, providing best practices and celebrating milestones along the way. You are very comfortable navigating screen shares and working with people of various levels of technical expertise.

　　Responsibilities:

　　Onboard and provide technical implementation for customers assigned to your portfolio. Understand the customer's business needs and challenges, and how to set up their Airbase account to accomplish their goals. Ensure customer’s Pre-Onboarding requirements, as specified by the Onboarding Playbook, are successfully set up and are on track to ensuring a positive experience with the Airbase spend management platform. Ensure all features on the contract are enabled and are ready for a customer walk-through with the Implementation Onboarding Specialist. Ensure bulk uploads including, but not limited to, user uploads, vendor uploads, etc. are collected from the customer and ready to be uploaded.  Capture the customer's product feedback and provide that feedback to our internal team. Troubleshoot and ensure resolution of any issues experienced by the customer. Work with Sales, Customer Success Managers, Support, Product, and Engineering teams to ensure quick turnaround and provide quality service to Airbase customers. Build content to educate customers and train them on using Airbase through a variety of media. Requirements:

　　2-3 years of experience onboarding SaaS customers, specifically with integrations and technical implementation Excellent communication and active listening skills Empathy Excellent problem solving, critical thinking, and analytical skill Accounting knowledge or experience preferred, specifically surround General Ledger process Note: This role requires working during the PT hours to support our customers.

　　We offer competitive cash compensation and equity. We're a remote team and are happy to work with candidates from anywhere in the world.

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