JOB REQUIREMENTS: Customer Journey Analyst Job Locations US-WI-MadisonID 2023-2000 Category Marketing Type Regular Full-Time Overview Quartzis seeking an individual interested in growing their career as aCustomer Journey Analyst. If you have experience with journey mapping,we would love to speak with you! We are looking for someone to map outend-to-end customer journeys within the Quartz Customer Experience. Comefind your spark at Quartz! Benefits: Flexible and supportive workenvironment Full-time, in-person or hybrid work environments availableStarting salary range, based on skills and experience: \$77,200 to\$96,500, plus robust total rewards package Responsibilities Prioritizethe corporate organizational strategic imperatives to design a customerjourney to support its continuous evolution and act as a filter forprioritization Synthesize business strategy and goals to set specific,measurable objectives while expanding the organization\'s ability tolearn through every interaction and measure the impacts of ongoingchanges Monitor and respond to customer feedback and own journeyanalytics to reprioritize backlog to continuously improve the customerexperience Work with our owners to create an integrated customerexperience Manage a consistent, repeatable set of product artifacts(journey-level roadmaps, feature / function gap analysis, journey /process maps, inventory of \"best-in-class\" experiences), evolving themas our business changes and grows Develop and maintain competitivelandscape analysis to inform the best journeys across differentindustries Provide thought leadership by integrating analytics, businessmodel, and design thinking to drive innovative new experiences forcustomers that have a positive impact on digital transformation, asdemonstrated by customer satisfaction, loyalty, and retention ratesReport results and recommendations to Executive leadership towardinvestment approval Work to support cultural transformation usingjourney mapping as a tool, to document decisions and metrics to keep thecustomer at the center Collaborate with internal partners to gain buy-inand facilitate implementation of recommendations across businessprocesses and various stakeholders using data to demonstrate customerimpact and/or ROI Accountable for financial, regulatory and operationalrisk management related to the experience, prioritizing any gaps orfindings Leverage data and business understanding to ensure existing andnew customer journeys manage risk while giving customers greatexperiences Monitor and keep journey budget on track QualificationsBachelor\'s degree or equivalent professional experience Two years ofproject or program management experience monitoring Voice of Customerprograms, experience overseeing a budget, building... For full infofollow application link. Equal Opportunity Employer of Minorities,Females, Protected Veterans, and Individual with Disabilities *****APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/5881E4CB47AD4DF6