Overview

　　POSITION SUMMARY

　　Develop and facilitate progression and enhancement training for new hires in order to meet and exceed all aspects of client needs and requirements according to policies and procedures. This will be a dual position. One is required to train when there’s a need and complete Quality Analyst responsibilities once there’s no class in session.

　　DOING BUSINESS WITH PEOPLE, FOR PEOPLE.

　　Teleperformance is a global leader in providing exceptional omnichannel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world’s population. This kind of growth wouldn’t have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success.

　　Responsibilities

　　PRIMARY DUTIES, RESPONSIBILITIES AND REQUIREMENTS

　　Coordinate new hire, progression and enhancement training.

　　Train new and existing employees on client projects emphasizing customer confidentiality and security.

　　Develop non-classroom communication and training materials.

　　Assess individual participant and class performance.

　　Participate in minor client interaction including effective curriculum feedback and client visits.

　　Demonstrate the highest standards of ethical and professional conduct in dealing with new employees.

　　Thrive as a team player in a fast paced, high energy, change oriented environment.

　　Ensure all policies and procedures are adhered to including Security, HR, Operations, etc.

　　Perform other related duties and assignments as required and assigned by supervisor or manager

　　Qualifications

　　QUALIFICATIONS

　　At least 6 months sales experience preferred.

　　At least 6 months Customer Service Experience

　　Flexible to work Monday-Friday 9AM-6PM. Shift may change depending on shifts needing to be trained.

　　Ability to work under pressure, plan, meet deadlines and be accountable for the performance of others.

　　Requires solid organizational, administrative, leadership and time management skills.

　　Able to demonstrate personal ownership of tasks and follow through to obtain desired results.

　　Must have a keen sense of attention to detail, taking the initiative.

　　Must be enthusiastic and comfortable speaking in front of large groups of people.

　　Patience with various types of learners.

　　Skilled in determining why and how tasks should be handled to effective completion.

　　Proven experience in overcoming unexpected difficulties and using logical problem solving skills.

　　Excellent written and verbal communication skills.

　　College degree preferred or equivalent work experience required.

　　High school diploma or GED required.

　　Must pass background and drug tests.

　　Being One of Our People

　　It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That’s why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.

　　Teleperformance is an Equal Opportunity Employer

　　Job Locations US-FL-Port Saint Lucie

　　Requisition ID 2024-45705

　　Category Training

　　Country United States