Customer Experience Support

　　This position is only accepting applicants already located in Costa Rica

　　Why WWT?

　　Fueled by creativity and ideation, Worldwide Technology strives to accelerate our growth and nurture future innovation. From our world-class culture to our generous benefits, to developing cutting-edge technology solutions, WWT constantly works towards its mission of creating a profitable growth company that is a great place to work. We encourage our employees to embrace collaboration, get creative, and think outside the box when it comes to delivering some of the most advanced technology solutions for our customers.

　　WWT was founded in 1990 in St. Louis, Missouri. We employ approximately 10,000 individuals and close nearly 17B in revenue. We have an inclusive culture and believe our core values are the key to company and employee success. WWT is proud to announce that it has been named on the FORTUNE "100 Best Places to Work For®" list for the twelfth consecutive year!

　　Want to work with initiative-taking individuals that come together to form high-performance teams?

　　Come join WWT today!

　　The Customer Experience Support position resides within the Sales Operations organization and interacts directly with Inside Sales, Program Managers, authorized suppliers, and customers. This role is customer facing and is an essential role to our partnership with our customers around the globe.

　　This role is expected to develop relationships with external and internal teams while being a liaison to the customer. This role involves working closely with customers to develop business relationships as well as relationships with our internal teams. Detailed and timely communication is critical to the success of this role as well as excellent customer service skills.

　　Responsibilities:

　　Builds strong working relationships with customers, suppliers, and internal operations through day-to-day functions and interactionsIdentify and implement actions to achieve efficiencies in our daily processes and tools utilized Manages post-sales order tasks such as modifying orders with vendors, return authorizations, expediting material with suppliers, and assisting with various customer requests as applicableCommunicates regularly with WWT cross functional teams for customer order successPerforms other duties as assigned.

　　Qualifications:

　　Bachelor's degree is preferred1-3 years of Information Technology procurement experience preferredOracle knowledge is a plusSalesforce experience requiredStrong customer service skills are requiredExcels in oral and written communication skills requiredExtremely organizedMicrosoft Office Suite (Microsoft Excel, Word, etc.) requiredProficient PO skillsFlexibility to work non-standard hoursMust have a passion for learning and continued education regarding our go-to-market strategy, our processes, and the Information Technology industryCapability to multi-task and adapt to changeA willingness to do whatever it takes to get the job doneProactive attitude and work ethicMust be a team player with a willingness to embrace change

　　The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

　　Health and Wellbeing: Health, Dental, and Vision Care, Employee Assistance Program, Wellness programFinancial Benefits: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition ReimbursementPaid Time Off: PTO & Holidays, Parental Leave, Sick Leave, BereavementAdditional Perks: Nursing Mothers Benefits, Employee Discount Program and more!

　　Diversity, Equity, and Inclusion is more than a commitment at WWT -- it is the foundation of what we do. Through diverse networks and pipelines, we have a clear vision: to create a Great Place to Work for All. We believe inclusion includes U. Be who U are at WWT!