customer experience manager.

　　portland , oregon

　　posted january 18, 2024

　　job details

　　summary

　　$22 - $22.75 per hour

　　temporary

　　high school

　　category business and financial operations occupations

　　referenceAB_4448383

　　job details

　　Our client is looking to hire an Customer Experience Manager to respond to inbound phone inquiries from clients and making outbound phone requests regarding the client's beneficial ownership information. Making and taking anywhere between 25-35 phone calls per day. This is a 6 month assignment that could be extended. Position is 100% Remote but MUST be able to work the PST time zone. If local to the Portland, OR area, you will have to work Onsite 1 day a week. Qualifications:

　　Minimum 2 years of work experience in a Client Service or an office-related role.

　　Exceptional client service and interpersonal skills, attention to detail and organizational skills

　　Ability to problem solve, remain patient and problem solve

　　Good with communication, collaboration and time management

　　Google G-Suite experience a plus

　　Salesforce experience a plus

　　Non-profit industry and/or fundraising experience a plus

　　salary: $22 - $22.75 per hour

　　shift: First

　　work hours: 8 AM - 5 PM

　　education: High School

　　Responsibilities

　　Provide in-depth explanations regarding the beneficial ownership process and general account question to clients.

　　Handle customer complaints, provide appropriate explanations; follow up to ensure resolution.

　　Responds to inbound phone inquiries from clients and making outbound phone requests regarding the client's beneficial ownership information. Making and taking anywhere between 25-35 phone calls per day.

　　Obtain and evaluate all relevant inquiries to keep on top of the project.

　　Maintain client accounts and contacts in our CRM, which may include coordinating information from other departments.

　　Represent Greater Giving in a professional and positive manner.

　　Maintains regular and predictable attendance for scheduled shifts

　　Skills

　　Microsoft Excel

　　Customer Service

　　Microsoft Office

　　Account Management

　　Customer support

　　Google for Business Suite

　　Verbal Communication

　　SalesForce.com

　　Qualifications

　　Years of experience: 1 year

　　Experience level: Experienced

　　Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

　　Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

　　At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

　　Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

　　Applications accepted on ongoing basis until filled.

　　get in touch

　　we are here to help you with your questions.

　　RW

　　rosalind wells

　　[email protected]