customer experience manager.
portland , oregon
posted january 18, 2024
job details
summary
$22 - $22.75 per hour
temporary
high school
category business and financial operations occupations
referenceAB_4448383
job details
Our client is looking to hire an Customer Experience Manager to respond to inbound phone inquiries from clients and making outbound phone requests regarding the client's beneficial ownership information. Making and taking anywhere between 25-35 phone calls per day. This is a 6 month assignment that could be extended. Position is 100% Remote but MUST be able to work the PST time zone. If local to the Portland, OR area, you will have to work Onsite 1 day a week. Qualifications:
Minimum 2 years of work experience in a Client Service or an office-related role.
Exceptional client service and interpersonal skills, attention to detail and organizational skills
Ability to problem solve, remain patient and problem solve
Good with communication, collaboration and time management
Google G-Suite experience a plus
Salesforce experience a plus
Non-profit industry and/or fundraising experience a plus
salary: $22 - $22.75 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
Provide in-depth explanations regarding the beneficial ownership process and general account question to clients.
Handle customer complaints, provide appropriate explanations; follow up to ensure resolution.
Responds to inbound phone inquiries from clients and making outbound phone requests regarding the client's beneficial ownership information. Making and taking anywhere between 25-35 phone calls per day.
Obtain and evaluate all relevant inquiries to keep on top of the project.
Maintain client accounts and contacts in our CRM, which may include coordinating information from other departments.
Represent Greater Giving in a professional and positive manner.
Maintains regular and predictable attendance for scheduled shifts
Skills
Microsoft Excel
Customer Service
Microsoft Office
Account Management
Customer support
Google for Business Suite
Verbal Communication
SalesForce.com
Qualifications
Years of experience: 1 year
Experience level: Experienced
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Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Applications accepted on ongoing basis until filled.
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