Kforce has a client in Portland, OR that is seeking a Customer Experience Manager.Responsibilities:

　　The Customer Experience Manager will provide in-depth explanations regarding the beneficial ownership process and general account question to clients

　　Handle customer complaints, provide appropriate explanations; follow up to ensure resolution

　　Responds to inbound phone inquiries from clients and making outbound phone requests regarding the client's beneficial ownership information. Making and taking anywhere between 25-35 phone calls per day

　　Obtain and evaluate all relevant inquiries to keep on top of the project

　　Maintain client accounts and contacts in our CRM, which may include coordinating information from other departments

　　Represent Greater Giving in a professional and positive manner

　　Maintains regular and predictable attendance for scheduled shifts

　　Responds to inbound phone inquiries from clients and making outbound phone requests regarding the client's beneficial ownership information

　　The Customer Experience Manager will be making and taking anywhere between 25-35 phone calls per day

　　Other duties may be assigned

　　2 years of work experience in a Client Service or an office-related role

　　Exceptional client service and interpersonal skills, attention to detail and organizational skills

　　Ability to problem solve, remain patient and problem solve

　　Good with communication, collaboration and time management

　　Google G-Suite experience a plus

　　Salesforce experience a plus

　　Non-profit industry and/or fundraising experience a plus

　　The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

　　We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

　　Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

　　This job is not eligible for bonuses, incentives or commissions.

　　Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

　　Compensation Type:HoursMinimum Compensation:19.00Maximum Compensation:22.74