These are full-time positions working in support of inbound/outbound calls and customer experience activities. On-the-job training provided. Salary depends on experience and will be discussed. The duties will include answering phone calls from customers professionally and responding to customer inquiries and complaints; researching required information using available resources; handling and resolving customer complaints regarding product sales to customer service problems; providing customers with the organization's service and product information; processing forms, orders, and applications requested by the customers; identifying, escalating priority issues and reporting to the high-level management; routing inbound calls to the appropriate resources; following up with complicated customer calls where required; completing call notes and call reports as necessary and updating them in the CRM; obtaining and evaluating all relevant data to handle complaints and inquiries; recording details of comments, inquiries, complaints and actions taken; managing administration, communicating and coordinating with internal departments; and other duties as assigned. The job involves working onsite at the Brewton office; no remote positions available at this time. Other responsibilities include working as a team player, attention to detail, time management, multitasking, and the ability to react effectively and calmly in stressful situations. Basic computer and excellent communication skills, both verbal and written, are required. Previous customer service experience preferred. The education requirement includes a high school diploma OR a GED equivalent.