Reference #: 18226Duquesne Light Company, headquartered in downtown Pittsburgh, is a leader in providing electric energy and has been in the forefront of the electric energy market, with a history rooted in technological innovation and superior customer service. Today, the company continues its role as a leader in the transmission and distribution of electric energy, providing a secure supply of reliable power to more than half a million customers in southwestern Pennsylvania.

　　Duquesne Light Company is committed to creating a culture of inclusion. We value and respect the unique differences and experiences of our employees. We believe that our differences lead to better collaboration, innovation and outcomes. We want you to join our team!

　　The Customer Excellence Program Manager ensures the successful execution and delivery of customer-centric programs, characterized by their focus on risk management, resource management and project planning. This role requires adept coordination of multiple teams, project managers, and key stakeholders, given its matrix leadership nature. The incumbent will be responsible for overseeing the entire program's lifecycle, implementing program controls, monitoring progress, managing the budget and resources, and addressing all risks or issues that may arise. Furthermore, the program manager will play a pivotal role in aligning deliverables across various projects and programs, ensuring excellence in both customer service and program outcomes across DLC.

　　Location: Hybrid, downtown Pittsburgh, Pennsylvania

　　ResponsibilitiesResponsible for day-to-day operations across the program's life cycle.Establish program controls, encompassing processes, procedures, reporting mechanisms, and more, to effectively govern the program.Develop and execute a comprehensive program and monitor progress to ensure that project and program milestones are met.Exercise fiscal responsibility by managing the program's budget efficiently.Proactively identify and address risks and issues that might arise throughout the program life cycle.Coordinate the projects and their interdependencies between the various projects and programs in the program.Manage and use resources and stakeholders appropriately across the various projects and programs in the program.Ensure alignment of deliverables across the projects and programs in the program.Education/Experience:Bachelor's degree in business or a related discipline, or an equivalent combination of education and experience, required.7 years of experience in customer department or project management office required.5 years of experience in electric utility or heavy commercial/industrial organization preferred.Prior experience as a leader in a project management office preferred.Project Management Professional (PMP) certification or Certificate in a project management curriculum preferred.Skills and Experience Utilized in this Role IncludeExcellent communication and collaboration skills, including ability to work well with a wide range of individuals.Strong project management experience, particularly in handling large-scale and complex projects.Possess broad knowledge of project and program management methodologies.Ability to understand the overarching objectives of the program, encompassing business and strategic goals, and the capability to inspire others to achieve these objectives within set timelines and budgets.Demonstrated leadership and managerial skills with appropriate experience, including ability to lead others in a matrix reporting environment.Strong knowledge of budgeting and resource allocation procedures.Must possess a positive attitude and strong values that fit with DLC's core values:

　　Energized to shape the future;Bold in thinking and exploration of new possibilities;Collaborative in approaching all challenges;Responsible in commitment to safety, management of assets and finances and interaction with other ;Selfless in serving the community, both on the job and through volunteerism.

　　Additional Responsibilities:Perform other job-related duties as assigned.Storm team dutiesEQUAL OPPORTUNITY EMPLOYERDuquesne Light Company is committed to providing equal employment opportunity to all people in all aspects of the employment relationship, without discrimination because of race, age, sex, color, religion, national origin, disability, sexual orientation and gender identity or status as a Vietnam era or special disabled veteran or any other unlawful basis, as defined by applicable law, and fostering a workplace free of unlawful discrimination and retaliation. This policy affects decisions including, but not limited to, hiring, compensation, benefits, terms and conditions of employment, opportunities for promotion, transfer, layoffs, return from a layoff, training and development, and other privileges of employment. An integral part of Duquesne Light Company's commitment is to comply with all applicable federal, state and local laws concerning equal employment and affirmative action.Duquesne Light Company is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at [email protected] and describe the specific accommodation requested for a disability-related limitation.

　　Duquesne Light Company is committed to providing equal employment opportunity to all people in all aspects of the employment relationship, without discrimination because of race, age, sex, color, religion, national origin, disability or status as a Vietnam era or special disabled veteran or any other unlawful basis, as defined by applicable law, and fostering a workplace free of unlawful discrimination and retaliation. This policy affects decisions including, but not limited to, hiring, compensation, benefits, terms and conditions of employment, opportunities for promotion, transfer, layoffs, return from a layoff, training and development, and other privileges of employment. An integral part of Duquesne Light's commitment is to comply with all applicable federal, state and local laws concerning equal employment and affirmative action.