Customer Consultant

　　Peoples Gas, a subsidiary of WEC Energy Group, is seeking a Customer Consultant in our Chicago, Illinois location. The hourly rate starts at $22.74, with the opportunity for performance increases and additional differential pay for bilingual (Spanish) candidates who pass the bilingual assessment. Our bilingual positions start at $23.58 an hour. There may be a remote work option for this position after successful completion of training and meeting performance goals.

　　Tentative Start Date: 03/25/2024

　　What We Offer

　　Competitive pay starting at $22.74 per hour

　　Benefits including medical and prescription, dental, vision, retirement and more

　　Job Responsibilities

　　Do you enjoy guiding customers and taking control of various situations in order to resolve issues efficiently while giving customers what they need?

　　As a Customer Consultant, you will be responsible for handling On/Off Orders, while receiving and verifying information for customers and coordinating schedules for gas service when necessary. Additional responsibilities include handling customer billing inquiries over the telephone regarding where to pay bills and billing details. Consultants will report also emergency or outages to the appropriate service department, and respond to customer inquiries and provide appropriate safety information.

　　Successful applicants must possess customer service experience. Computer experience is required.

　　Our hours of operations are Monday – Friday 7:00am-7:00pm and Saturday from 7:00 am- 3:00 pm. Shift selections are offered based on seniority and it is typical for new hires to work an afternoon/evening shift during their first round of shift selections.

　　Please join us and apply today!

　　Minimum Experience Required

　　1+ years Customer Service ExperiencePreferred Qualifications

　　Proficient at understanding verbal and written Spanish language

　　High School Diploma, HSED, or GED

　　Testing requirements

　　Selection System for Customer Service (SACS): This test is a multitasking simulation that places the candidate in a realistic environment and directly measures the candidate’s ability to switch among job-related tasks, while maintaining the quality and accuracy critical in customer service positions. This simulation measures 10 competencies that predict success across customer service role. The 10 competencies include customer focus, multitasking, ownership, positive attitude, problem solving, processing speed, quality focus, sales focus, integrity, and words per minute (WPM).

　　End Date: 02/04/2024

　　We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary.

　　Learn more at Careers (https://www.wecenergygroup.com/careers/index.htm)

　　WEC Energy Group and its subsidiaries are Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected class.

　　EEO/AA policies and statements (https://www.wecenergygroup.com/careers/equal-employment-opportunity.htm)

　　Location:

　　Chicago, IL, US, 60601

　　Company: WEC Energy Group (WEC)

　　Req ID: 3803